Ratings based on 969 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The staff was very friendly and helpful. The rooms are small, but that might be expected for New York. It was my first time there, so I’m not quite sure. I like the location. It was close to two subway stops and Central Park and the natural history Museum.
by A verified traveler
Posted 27 Apr 2024
Multiple hairs in bed. Mold on walls. Holes in walls. Genuinely grimy feel all around. Room keys kept deactivating. Faulty door. Lobby was incredibly hot and stuffy. Busy elevator. Clogged toilet.
by A verified traveler
Posted 27 Apr 2024
So close to central park! Felt very safe and loved that breakfast was included
by A verified traveler
Posted 14 Apr 2024
One tiny elevator that only seemed to work part time. Supposed to get housekeeping after 3 days, we never did. No fan in bathroom, only 1 lamp, everything else was a harsh overhead light.
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Great hotel and definitely a bang for your buck! Incredible location, very friendly staff, fancy-feeling rooms, and delivered much more than promised or expected. My only reservations are the elevator and the infrequency of cleaning services over a 5-6 day visit. Otherwise, fantastic.
by A verified traveler
Posted 5 Apr 2024
Location is great! Front desk staff were hit and miss. One member was great, so friendly and helpful, others didn't even look up from their phone when we arrived. I was not impressed being charged an extra "property charge" on top of what we already paid when we arrived without expecting it. Included breakfast was good. We had a queen room, it was tiny but quiet bed was comfortable. Small things in poor condition in the room. Overall stay was ok but if we return to NYC we will be looking to stay elsewhere
by A verified traveler
Posted 3 Apr 2024
The convenience of getting around is superb
by A verified traveler from Portland
Posted 31 Mar 2024
The staff were great. Extremely friendly and helpful. The breakfast was decent and standard free breakfast with eggs, potatoes, and breakfast meat in addition to cereals and bagels. The location is fantastic and only 1/2 block to Central Park. The room was very run down and small. Smaller than I expected for even NYC. The sink in the bathroom was loose and clearly had fallen off wall at one point and the just calked around wall and didn’t firmly attach. Also the facet in the shower was also very loose and not attached to the wall. The door to the room was a hollow core door and was extremely flimsy. If you leaned hard on it, it would flex and almost open. Many of the electrical outlets did not have their covers firmly attached. Finally we did find a random hair on a pillow case when we 1st came in the room. We probably won’t be going back due to the condition of rooms but again, staff were really friendly and helpful and location is great.
by A verified traveler
Posted 25 Mar 2024
This hotel was in a great area if you don't want the hussle of Manhattan. Close to Central Park (a few minute walk) and about 10 minutes from Hudson River in neighborhood with lots of eating options. Close to multiple subways to get to other parts of town. No fancy views but just a clean place with a good bed to catch sleep for the next day of adventures.
