Ratings based on 1,111 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Essex
Posted 3 May 2024
Good
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Kee, it's delightful to hear about your positive stay at InterContinental New York Times Square. Thank you for taking the time to share your feedback. We're thrilled to welcome you back in the future.Alex KSocial Media Manager
by A verified traveler
Posted 1 May 2024
Perfect
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Oleksandr, it's wonderful to know your stay at the InterContinental New York Times Square was perfect! We appreciate your positive comment and hope you'll return in the future for another enjoyable experience.Alex KSocial Media Manager
by A verified traveler
Posted 1 May 2024
The only negative was a very grumpy women on reception. Other than that a great property with nice bar/coffee area good for meetings. Breakfast is great too.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Ian, thank you for your 5-star review. We're thrilled to hear the InterContinental New York Times Square met your expectations, particularly with our bar/coffee area and renowned breakfast. We understand that your check-in experience didn't entirely align with our usual high standard of service. Rest assured, we're committed to delivering exceptional service and are addressing the points you raised with our team. We're looking forward to your next visit.Alex KSocial Media Manager
by A verified traveler
Posted 29 Apr 2024
The service was outstanding from beginning to end! Beautiful, clean rooms. Friendly, helpful staff. Our server, Eddie, in the Stinger Cocktail Bar was especially good. Would definitely recommend and stay at this hotel next time I’m in New York.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Mary Ann, it's fantastic to hear about your excellent experience at InterContinental New York Times Square. We're pleased that you appreciated the cleanliness of our rooms and the cordial assistance from our team members. Eddie will surely be thrilled to hear of your warm commendations at the Stinger Cocktail Bar. We eagerly anticipate your return in the future, and appreciate your recommendation.Alex KSocial Media Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Robert, it seems your experience didn't meet your expectations and for that, we sincerely apologize. We strive to offer a memorable stay to all our guests, so it's unfortunate to learn your time with us didn't reflect that. We appreciate your feedback and will take it into consideration for future enhancements. We hope for an opportunity to better serve you in the future.Alex KSocial Media Manager
by A verified traveler
Posted 27 Apr 2024
Very close from time square , very professional and friendly staff.i would recommend and stay here again. The 14th floor was very loud , you can hear the sirens and the outside noise in the room . they switched us to the 20th floor and different side of the building and it was better.
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Luisa, it's exhilarating to hear that you appreciated the convenient location of InterContinental New York Times Square and the professionalism of our team members. We thank you for recommending us. On the other hand, we're sorry to hear about the initial noise issue but are glad it was rectified with a move to a different room. It pleases us that your subsequent accommodations were satisfactory. We eagerly await your next visit!Alex KSocial Media Manager
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Christer!We're pleased to hear that you have fully enjoyed your stay at InterContinental New York Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Alex KSocial Media Manager
by A verified traveler
Posted 22 Apr 2024
This is a lovely hotel. The Stinger restaurant was fabulous and the room itself was clean and very comfortable. It was within walking distance from show venues and shopping. I would stay here again.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Irene, thank you for sharing your delightful experience at the InterContinental New York Times Square. We're thrilled to hear that you enjoyed dining at The Stinger restaurant and found the room to be comfortable and clean. Also, the convenience of our location in close proximity to venues and shops is an advantage that many of our guests appreciate. We can't wait to welcome you back on your next visit.Alex KSocial Media Manager
by A verified traveler from Staten Island
Posted 22 Apr 2024
Good
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Ayman, thank you for your concise yet telling review. We're pleased to hear your stay at InterContinental New York Times Square met your expectations. We hope to see you again on your future visits to the city.Alex KSocial Media Manager
by A verified traveler
Posted 22 Apr 2024
I was especially annoyed that with a $400 night rate at the time of check-in. I was informed that I would be charged $35 each day of which just $25 Could be credited towards in hotel purchases like restaurant, room services, etc. This is a mandatory charge. I find it to be rude. Reminds me of flying spirit air or something pay for your seat, pay for your baggage, etc. The more I thought about it, the more annoyed I was with it, and I will not return to the hotel.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Donald, we regret hearing about your unhappiness regarding our hotel policies. We understand how this additional charge could lead to discomfort, and we make sure to advertise it prior to arrival to ensure transparency. As for using it on dining or room service, it's meant as a convenience to enhance your stay. We're saddened to lose you as a guest and it's unfortunate that this fee has impacted your overall experience. Changes may occur in future and we hope for the chance to exceed your expectations someday.Alex KSocial Media Manager
