New York hotel rooms a the Independent

"Room was very tight... no space to move around. Housekeeping was great, staff in the lobby and library bar were fabulous "

" Room was super small and the window was dirty when we arrived. "

"The rooms were tirex, the lobby was a bus stop with all the flogs of tourists with suitcases open, random people strays off street roaming around. Will never stay again. Staff was polite and nice ans shld be credited. Massive bus tours come here and clog up the elevators and there is some unsafe feeling - 2 incidents during my stay. "

"Service was above and beyond. The elevator technology was not like I’ve seen before but it was well explained to me. Easy to get to from the tunnel. Room was spotless. Can’t say enough, especially for a hotel in NYC"

"Check in front desk lady Nicole was not pleasant, quite rude actually. "

"The stay was smooth and everything was clean- friendly staff The only thing i didn’t like is that you have to ask for everything like slippers and basic hotel stuff "

"Location was great, staff was helpful and nice, I would recommend "

"Great stay! Excellent staff! Clean rooms! Great location! "

"We had several issues with housekeeping. Front desk staff and managers were super professional and empathetic. They helped us solve our housekeeping challenges after a few days. Again, front desk and managers were amazing and made our stay much better! On the other hand, the location of this hotel is amazing. "