Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
So easy to get around the area. Nice quiet Hotel and the staff was very responsive to our requests.
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
Dear barbara, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. We appreciate you spotlighting our friendly staff, central location, and all the comfort and amenities we provide our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at Hyatt Union Square New York.Hotel Management
by A verified traveler
Posted 27 Apr 2024
Our overall stay was wonderful. Property was super clean and we were greeted with a smile and warm welcome. We picked the property due to the reviews and the location and nothing disappointed us. The room was also lovely-quiet, bright, super clean, and the bed was so comfy. We will definitely be staying here again!
Comment from Hotel Management
30 Apr 2024 by Hotel Management , Hotel Management
Dear Stephanie, Thank you for the great review. It is wonderful you enjoyed your time at Hyatt Union Square New York so much! We strive for excellence, so we are thrilled you appreciated not only our spotless property and quiet atmosphere but also our prime location. We are also delighted to know that your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. It is always a joy to see our guests are excited about returning; we look forward to it!Hotel Management
by A verified traveler
Posted 12 Apr 2024
Great location. Room dirty, and outside terrace under construction. Asked for another water box and they said i had to pay for it.
Comment from Hotel Management
13 Apr 2024 by Hotel Management, Hotel Management
Dear Tricia, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Hotel Management
by A verified traveler
Posted 5 Apr 2024
Good location for our visit. It’s away from the very busy time square and within easy walk to Noho and SoHo which has lots of great shopping and restaurants. The room was on the smallish side, but par for NYC. The hotel was nice, clean, and the staff very helpful and friendly.
Comment from Hotel Management
6 Apr 2024 by Hotel Management, Hotel Management
Dear Antonio, We want to thank you for choosing to stay with us at the Hyatt Union Square New York, and we agree our location does not get any better with the excellent shopping and dining right outside our doors. A clean and welcoming environment is essential for a great guest experience. We're thrilled that our efforts were noticed during your stay, as our team is dedicated to maintaining high standards. Your feedback is a beautiful validation of their hard work and dedication. Thank you again for your kind comments. We look forward to welcoming you back with us.Hotel Management
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Monica, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Hyatt Union Square New York. We look forward to your return and wish you all the best with your future travels.Hotel Management
by A verified traveler from Beacon
Posted 2 Apr 2024
Great location. Modern rooms were very spacious for NYC. Would stay here again.
Comment from Hotel Management
2 Apr 2024 by Hotel Management, Hotel Management
Dear Stacey, We are delighted to hear how pleased you were with our location. Your satisfaction is essential to us, so we are delighted to hear you enjoyed the comfort of your room. Thank you for sharing that you will be returning in the future. We will be pleased to host you again at the Hyatt Union Square New York.Hotel Management
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Hotel Management, Hotel Management
Dear Christine, We are happy you chose the Hyatt Union Square New York for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Hotel Management
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Hotel Management, Hotel Management
Dear Jesus, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hyatt Union Square, New York. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Hotel Management
by A verified traveler
Posted 24 Mar 2024
Check in was easy, staff was extremely friendly & professional, parking is easy to find, easy to get around the city
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Tracie, We are delighted you had a seamless check-in experience at Hyatt Union Square, New York! Our friendly and professional staff strives to make every guest feel welcome. We are glad you found parking convenient and that our location made exploring the city easy. Thank you for your positive feedback, and we hope to welcome you back soon!Hotel Management
by A verified traveler
Posted 15 Mar 2024
Great location, close to some NYU buidings, which can be very convenient for some.
Comment from Hotel Management
16 Mar 2024 by Hotel Management, Hotel Management
Dear Dalton, Thank you for your generous review of Hyatt Union Square New York. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Hotel Management
