Ratings based on 1,036 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
I didn't think there was anything special about this hotel, apart from the location. The breakfast is very mediocre. The room was small, with no dresser and nowhere to put your suitcase if more than 1 person.
by A verified traveler
Posted 6 May 2024
It’s new renovation and clean , nice view.
great.
Comment from Hotel Management
6 May 2024 by Assistant General Manager, Hotel Management
Dear JaeIn, Thank you for choosing Hyatt Place New York/Chelsea for your recent stay. Our goal is to deliver an exceptional stay to every guest, and we thank you for recognizing our efforts. We are also glad to see you loved our newly remodeled accommodations and enjoyed the stunning view. We believe an excellent stay begins with fresh, clean rooms. We hope we will be your hotel of choice every time you visit NYC. Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea
by A verified traveler
Posted 5 May 2024
Great location walkable to all areas and lots of food
by A verified traveler
Posted 3 May 2024
Nice place but didn’t care that I had to squeeze around the housekeepers cart that stayed out all night.
Comment from Hotel Management
5 May 2024 by Assistant General Manager, Hotel Management
Dear Cyrus, We appreciate your feedback about your recent stay at Hyatt Place New York/Chelsea and are glad you had a pleasant stay overall. We apologize for any inconvenience caused by the housekeeping carts. Your comfort is our priority, and we'll address this to ensure a seamless experience for all guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea
by A verified traveler
Posted 2 May 2024
It was a great stay
Comment from Hotel Management
3 May 2024 by Assistant General Manager, Hotel Management
Dear Flor Liduvina, We are delighted that we could exceed all of your expectations and that you loved your visit to Hyatt Place New York/Chelsea. We appreciate you taking the time to let fellow travelers know about your experience. Thank you for your stay, and we look forward to welcoming you soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea
by A verified traveler
Posted 2 May 2024
It was really nice in terms of being accessible to Manhattan. The rooms are very small but everything else 10/10
Comment from Hotel Management
3 May 2024 by Assistant General Manager, Hotel Management
Dear Tiffany, We are delighted you found Hyatt Place New York/Chelsea conveniently located for exploring Manhattan! Thank you for your high praise. While our rooms may be cozy, we're thrilled everything else met your expectations flawlessly. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea
by A verified traveler
Posted 1 May 2024
The staff were all very nice and helpful. We loved our stay. We had a killer view and the location was good. Very easy to find public transportation. Penn station is in walking distance or a few minutes by subway. You can get to newark airport from penn station. I will stay here again.
Comment from Hotel Management
5 May 2024 by Assistant General Manager, Hotel Management
Dear Tammie, Thank you for your excellent review! We are thrilled to hear that you enjoyed your stay at Hyatt Place New York/Chelsea. Our team takes pride in providing exceptional service, and it's lovely to know you are already planning to return. With our prime location and stunning views, we're glad you had an unforgettable experience. We look forward to welcoming you back soon!Best regards, Justin Schultz,Assistant General Manager, Hyatt Place Chelsea
by A verified traveler
Posted 30 Apr 2024
First of all, the staff were all Very helpful and nice. We loved our room too. it was small, but perfect. The Hotel is in a safe location, basically in the middle of the city. It’s close to the subway, penn station or port authority is all
in walking distance. Or better yet, the subways work well. All you need is an ATM and you can board the subway.
My partner needed to do a zoom meeting, and needed a desk. He called the front desk, and they delivered a small desk to work on. Again, it was perfect, as the room, staff, amenities, and location. Location, location location…
i will stay here again
Thank you, for a killer stay…
Comment from Hotel Management
1 May 2024 by Assistant General Manager , Hotel Management
Dear tammie, Thank you for the fantastic rating and for all the wonderful things that you shared about Hyatt Place New York/Chelsea. Providing impeccable experiences is our top priority. Therefore, we are thrilled we achieved this for you with our outstanding hospitality and relaxing rooms. We're also delighted to know that you enjoyed our thoughtful amenities and excellent location. We loved having you as our valued guest, and we look forward to welcoming you back for another seamless visit soon.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Assistant General Manager , Hotel Management
Dear Camille, We are delighted you enjoyed your stay at Hyatt Place New York/Chelsea. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we are succeeding. We hope you will come back for another fulfilling visit whenever your travels bring you to New York City.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea
by A verified traveler
Posted 29 Apr 2024
Very clean and organized
Comment from Hotel Management
30 Apr 2024 by Assistant General Manager , Hotel Management
Dear Claudia, It was a pleasure having you as our guest, and we thank you for your kind remarks. We are pleased the cleanliness and organization of our property contributed to your enjoyment. Providing a comfortable and hassle-free environment for our guests is one of our top priorities. Thank you for choosing Hyatt Place New York/Chelsea, and we look forward to welcoming you back for another pleasant experience in the future.Best regards, Justin SchultzAssistant General Manager Hyatt Place Chelsea
