Ratings based on 3,219 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Great location central manhattan, right next to grand central station, big bedrooms. Great place
by A verified traveler from Miami
Posted 30 Apr 2024
Centrally located with all the amenities
A bit crowded.
by A verified traveler from Covina
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Upon check in we were told that they would call us when the room was ready. I’m glad we decided to just go off and explore rather than wait close by because the call never came. On the plus side, they do hold your bags at no cost so that was lucky. The room was adequately sized for the 3 of us with two double beds but there were no luggage racks so the room was made smaller with 3 suitcases on the floor (nowhere to store the clothes). The safe didn’t work. The bathroom was in need of some TLC, and a longer shower curtain so that water didn’t go all over the floor. Overall it wasn’t terrible - the location was ideal, right next to Grand Central Station - but things just kept adding up and adding up which kind of lessened the whole experience. Not what I am used to with Hyatt but you live and learn. Buy your own drinks - not from the market onsite.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
I haven’t received my deposit back yet
by A verified traveler
Posted 29 Apr 2024
The room was a little old. The bathtub did not drain very well and by the time your shower was done you were standing in a foot of water. Also was disappointed that the maid service never gave refilled the hansdoap in the bathroom.
by A verified traveler
Posted 29 Apr 2024
We had an amazing time !! We absolutely loved how the location was perfect and how everyone was so friendly
by A verified traveler from Somerset
Posted 28 Apr 2024
$15 a room for their market? Obscenely low. And the doormen are pushy for $$$ for everything.
by A verified traveler
Posted 28 Apr 2024
