Ratings based on 83 Verified Reviews

3.7 out of 5
100% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Mar 2020 on Hotels
2 out of 5
by A verified traveler

Ehhh

Posted 27 Feb 2020 on Hotels
It was super disappointing! The room was so small and so was the bathroom. The breakfast area was crowded and there was little variety. The outlets weren't working and the heat was broken making our stay super hot. I also woke up with two small bites from something. I would not recommend.
Comment from Hotel Management
8 Mar 2020 by Reservation, Hotel Management
Thank you for sharing your comments, and please accept our apologies for all of the issues you experienced with us. You are right to expect much better from us, and allow me to preface this by assuring you that I have relayed all of your concerns to each of our management teams for actions to be taken. We will use your comments as our training tools to provide better services in the future. . We are disappointed to hear that the experience was not as pleasant as it can be. We are truly sorry for the trouble that you had experienced and we hope you will give us another chance to provide you with the true Hotel Stanford experience you deserve from us.
5 out of 5
by A verified traveler

Posted 14 Feb 2020 on Hotels
Comment from Hotel Management
15 Feb 2020 by Reservation, Hotel Management
Thank you for your wonderful review! We hope to see you again soon.
5 out of 5
by A verified traveler

Posted 10 Feb 2020 on Hotels
Comment from Hotel Management
16 Feb 2020 by Reservation, Hotel Management
Thank you for your wonderful review! We hope to see you again soon.
4 out of 5
by A verified traveler

Posted 15 Jan 2020 on Hotels
Comment from Hotel Management
18 Jan 2020 by Reservation, Hotel Management
Thank you for your review and taking time to share your feedback. It was a pleasure to have you stay with us.
4 out of 5
by A verified traveler

Large room, underwhelming breakfast

Posted 14 Jan 2020 on Hotels
We booked a junior suite at the last minute during the busy holiday week & the room was big by NYC standards! Much bigger than the two nearby Hilton Garden Inns we'd stayed in during the same trip. The only thing that made it a little uncomfortable was the room was too warm. We tried turning the thermostat as low as it would go, and it didn't seem to make a difference. We finally cracked a window to cool the room down, which made it a little noisy. The included breakfast was a little underwhelming too - instead of a buffet-style (even if it's just a continental breakfast), the breakfast was plated. Each plate contained a little half ham & cheese sandwich on white bread, a piece of fruit & a low-fat Yoplait (or something similar, can't remember) that was sweetened with artificial sweeteners, which we avoid at all costs. You also couldn't take the plate back to your room, you had to either find a place to eat in the tiny dining room or leave the plate and carry the food to your room. We were there only one night, but if we'd stayed longer, we would have skipped the breakfast & found a bagel somewhere else.
Comment from Hotel Management
14 Jan 2020 by Reservation, Hotel Management
Thank you for sharing your comments, and please accept my apologies for all of the issues you experienced with us. You are right to expect much better from us, and allow me to preface this by assuring you that I have relayed all of your concerns to our management team for serious actions to be taken. We will use your comments as our training tools to provide better services in the future. Regards,
5 out of 5
by A verified traveler

Posted 22 Dec 2019 on Travelocity
Comment from Hotel Management
23 Dec 2019 by Reservation, Hotel Management
Thank you for your wonderful review and for taking the time to share your feedback. It was a pleasure to have you stay with us. We look forward to having the pleasure of welcoming you back for an even better stay at Hotel Stanford.
4 out of 5
by A verified traveler

Posted 21 Dec 2019 on Hotels
Comment from Hotel Management
30 Dec 2019 by Reservation, Hotel Management
Thank you for your wonderful review and taking time to share your feedback. It was a pleasure to have you stay with us.
5 out of 5
by A verified traveler

Posted 20 Dec 2019 on Hotels
Lovely stay in a great location! Very central to everything. Staff is so nice
Comment from Hotel Management
20 Dec 2019 by Reservation, Hotel Management
Thank you for your wonderful review and taking time to share your feedback. It was a pleasure to have you stay with us. We are delighted you found Hotel Stanford was perfect for what you wanted. Thank you for recognizing our employees are being helpful and friendly. It will inspire our team to continue creating memorable experience for our guests. We look forward to having the pleasure of welcoming you back for an even better stay at Hotel Stanford.
5 out of 5
by A verified traveler

Posted 19 Dec 2019 on Hotels
Good location! Very friendly staff!
Comment from Hotel Management
23 Dec 2019 by Reservation, Hotel Management
Thank you for your wonderful review and for taking the time to share your feedback. It was a pleasure to have you stay with us. We are delighted you found Hotel Stanford was perfect for what you wanted. Thank you for recognizing our employees are being helpful and friendly. It will inspire our team to continue creating memorable experiences for our guests. We look forward to having the pleasure of welcoming you back for an even better stay at Hotel Stanford.
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