Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
Cute. Just what I needed.
by A verified traveler
Posted 21 Sep 2023
I arrived at at 11:00 PM from Europe to discover that this hotel which had taken by $1,000 reservations months ago no longer exists. I had received no warning or refund. There were just some security at the door saying this a shelter now as a couple months ago and a bunch of drugged out people yammering outside. I had to stressfully find a place at the last second for me and my family to stay at the last minute and pay a higher rate. I contacted Expedia for a refund and additional compensation a week ago, and I have not received anything yet. Apparently Expedia cannot be depended upon to fulfill its basic function of ensuring a property actually exists. If I am not recompensed soon with interest for the stress, safety concerns, and inconvenience, I will not ever use this app again and will embark on a campaign of revenge airing out this to everyone I know as well as news outlets, travel blogs, etc. Get it together.
Comment from Hotel Management
6 Oct 2023 by Hotel RL , Hotel Management
Thank you for your feedback , we apologize for the inconvievece.
by A verified traveler
Posted 15 Sep 2023
upon arrival we were rudely denied access by security guards, because the hotel had been converted into a refugee shelter.
Comment from Hotel Management
19 Sep 2023 by Hotel RL , Hotel Management
Good Morning AndreasWe are very sorry to learn that you experienced an inconvenience during your trip to Brooklyn. Your remarks are being discussed internally, and we appreciate you sharing your feedback. Best Regards, Hotel RL
by A verified traveler
Posted 27 Jul 2023
I like that the staff is very helpful n polite, knowledgeable and attentive. Only gripe is how small the room itself was. Also the walls is thin so all the noise from other occupied rooms is clear n crisp. It was clean, limited amount of towels n face clothes( booked for 2 people).
Comment from Hotel Management
27 Jul 2023 by Best Regards, Hotel RL, Hotel Management
Good Afternoon Ashanti, thank you for choosing to stay with us we appreciate your business and helpful feedback
by A verified traveler
Posted 26 Jul 2023
Comment from Hotel Management
15 Aug 2023 by Best Regards, Hotel RL , Hotel Management
Thank you for your review. We appreciate your business and helpful feedback.
by A verified traveler
Posted 21 Jul 2023
The property turned out to be a homeless shelter instead of an hotel. No foolin'.
Comment from Hotel Management
21 Jul 2023 by Best Regards, Hotel RL, Hotel Management
thank you for your feedback we appreciate your business.
by A verified traveler
Posted 12 Jul 2023
Arrived and hotel had shut down
Comment from Hotel Management
13 Jul 2023 by Best Regards, Rooms Division Manager , Hotel Management
We appreciate your business and helpful feedback.
by A verified traveler
Posted 9 Jul 2023
Don’t book a stay here. The property converted to a homeless shelter and failed to tell people who booked nights at the property. When you show up they have a sign in the front telling you to find somewhere else to stay.
Comment from Hotel Management
10 Jul 2023 by Best Regards, Hotel RL, Hotel Management
Thank you for your feedback, we appreciate your business and helpful feedback.
by A verified traveler
Posted 6 Jul 2023
this property is closed down
by A verified traveler
Hotel is a Shelter / Lying Staff
Posted 25 Jun 2023 on HotelsWe didn't get to stay at this hotel because it was turned into a shelter. We were never told about this before our trip and the man at the front desk said our reservation was transferred to a Holiday Inn down the road. When we went to the Holiday Inn we found out this was a lie. I will never book with this hotel again.
Comment from Hotel Management
5 Jul 2023 by Best Regards, Hotel RL, Hotel Management
Good Morning William, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL
