Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by VL, Hotel Management
Thank you for your positive feedback. We look forward to seeing you again. Have a fantastic day!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by VL, Hotel Management
Thank you for the positive feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!
by A verified traveler
Posted 10 May 2024
At first I wasn't sure I would like getting my coffee in the lobby, but it was excellent coffee! Also, I don't think I have ever stayed in a cleaner hotel! Each day, when we returned to our room, it had been cleaned thoroughly!
The beds and pillow were comfortable with soft sheets that weren't "loud".
I will definitely stay here again and recommend to friends.
Comment from Hotel Management
10 May 2024 by HL, Hotel Management
Thank you for staying with us! We are glad that you enjoyed your stay with us!Have a great weekend!
by A verified traveler
Posted 6 May 2024
The location is perfect for visiting anything and everything downtown - and in close proximity to many restaurants and other food options.
Comment from Hotel Management
8 May 2024 by VL, Hotel Management
Thank you for the positive feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Have a great day!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
8 May 2024 by VL, Hotel Management
Thank you for the positive feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Have a great day!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by VL, Hotel Management
Thank you for your positive feedback. We look forward to seeing you again. Have a fantastic day!
by A verified traveler
Posted 28 Apr 2024
I loved the big room with a panoramic view over Colombia park. I love well-functioning blackout drapes, and that the park becomes very quiet at night. Staff was welcoming and helpful. I love being in a neighborhood my NYC friends want to visit! Don't mind a bit that their isn't free breakfast, gym, 24 hour doorman, etc. -- size and comfort are premium, I'd happily stay there again.
Comment from Hotel Management
1 May 2024 by VL, Hotel Management
Thank you for the positive feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Have a great day!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
15 May 2024 by VL, Hotel Management
Thank you for the positive feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Have a great day!
by A verified traveler
Posted 16 Apr 2024
We chose this hotel because of its location and cost. We needed to be in New Jersey the next morning, so being close to the tunnel was a good thing. The location worked for us in that regard, but, by no means is this a luxurious hotel! When we arrived, the woman at the front desk seemed like she could have cared less that we were there. We finally got our keys, and they wouldn't open the door. I had to return to the front desk, and another woman, who was much nicer, came up with me to help with the door, which we opened and she showed me the trick. The room was clean, but had a funny odor. Nothing noxious, but weird. I have a very sensitive nose. I think it was the fabric softener they must use on everything, including the towel, which aren't as absorbent when fabric softener is used. The room was sparse. The furniture old. The mattress and pillows were fine. If you need to be at this location, you can't beat the price. But if you need something to do late at night this is not the place! We went to a play on broadway, when we returned around 11:00, there were no restaurants open to eat anything! We were very surprised, as NYC is supposed to be open all night. But I think that covid has changed that, especially in this location.
Comment from Hotel Management
17 Apr 2024 by VL, Hotel Management
Thank you for your feedback. We will try our best to improve our hotel with the comment you have provided and hope you would see improvements on your next visit. Thank you for staying with us and have a wonderful day!
by A verified traveler
Posted 14 Apr 2024
Everyone is always so friendly and helpful every time I go here!
Comment from Hotel Management
17 Apr 2024 by VL, Hotel Management
Thank you for the positive feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Have a great day!
