Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Air conditioning made an extremely loud noise when it turned on/off waking me up in the middle of the night. Not what I would expect for a $450 a night property. Also they added a suprise "resort fee" of $50 on to the stay. What exactly are the "resort" amenities that I am paying for??
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear Jillian, We appreciate your feedback and apologize for any inconvenience caused by the air conditioning during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. Also, know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 23 Apr 2024
This hotel was in a great location and very chic.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Alicia, Thank you for sharing feedback about your recent stay at the Hotel 48LEX. We are delighted that our location was ideal for your plans and that you loved our hotel. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the city.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 15 Apr 2024
The staff was fantastic!
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Amanda, It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. On behalf of everyone here at Hotel 48LEX, we invite you to stay with us again!Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 6 Apr 2024
I was promised a credit when checking in and they wouldn’t let us use it for breakfast. Also the restaurant and waitstaff are horrible
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Kris, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler from Wilton
Posted 31 Mar 2024
Very friendly person at check-in. I arrived after midnight, she made it super easy. Thank you. DAN
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Daniel, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at the Hotel 48LEX.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear David, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear james, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hotel 48LEX. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Abel Cartagena, Jr.General Manager
by A verified traveler from Redwood City
Posted 18 Mar 2024
The listing said breakfast was included but it was not when we got there. They were giving breakfast credit for $25 but it costs $65 for two people!
Comment from Hotel Management
20 Mar 2024 by General Manager, Hotel Management
Dear Dhanushram, Thank you for sharing your experience at our hotel. We appreciate your feedback regarding the breakfast and understand the frustration this may have caused. Your comments will be shared with the appropriate team to review and address. We apologize for any inconvenience and hope to have the opportunity to provide you with a more seamless experience in the future.Best Regards, Abel Cartagena, Jr. General Manager
by A verified traveler from Pittsburgh
Posted 17 Mar 2024
Nicvhotel in the middle of everything
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Dear Dinara, We are thrilled you enjoyed your stay at Hotel 48LEX! Our central location allows guests to easily access all the attractions and amenities the city has to offer. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit soon!Best Regards, Abel Cartagena, Jr. General Manager
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear James, Thank you for the wonderful rating of Hotel 48LEX! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Abel Cartagena, Jr.General Manager
