Ratings based on 982 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Room is small. Not all electric outlets work. They provide grab and go breakfast. Great location.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Yan, We are grateful for your valuable review of our hotel. It is a pleasure to hear that our location turned out convenient for you on this trip. It is a pleasure to know that you were happy with our breakfast service. Thank you for your specific feedback regarding the size of your room. We are sorry the electric outlets were not working perfectly, and for any inconvenience this caused you. Please know our front desk is always available and happy to help make your stay more comfortable. We value comments and hope to have the opportunity to welcome you back on a future visit. Thank you again.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Catherine, Knowing you enjoyed every aspect of your stay at Holiday Inn New York City-Wall Street is why we do what we do! Thank you for taking the time to leave your rating about our hotel. We look forward to seeing you again whenever your travels bring you back to the area.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 30 Apr 2024
We liked that it was convenient to all areas of nyc. Affordable.
Comment from Hotel Management
1 May 2024 by Waheeda Ashraf General Manager, Hotel Management
Dear Michele, Thank you for confirming how fantastic our location is! We couldn't agree more. We appreciate you mentioning that you found us of great value for your visit and hope to see you again soon!Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Just your average tiny hotel in NYC with insufficient staffing who rushes every step of the way and communicate poorly. But not worse than any other hotel of this low end category.
We were told we were ok for late checkout (2pm) but they forgot and disabled the key and then complained that we didn’t double check with them in the morning. But once we pointed out that we don’t read minds and that they need to communicate, they let us stay.
Again, average.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Luca, Thank you for choosing our hotel. We hope you will accept our apologies for the concerns you experienced during late check-out. We regret not providing the attentive service we strive to provide every guest. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to our guests. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to New York. Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 26 Apr 2024
After 2 weeks I still haven’t received my deposit back after leaving no mess in the room
Comment from Hotel Management
27 Apr 2024 by Justine Pieretti - Front Office Manager, Hotel Management
Dear Caolan, The Deposit taken at check in will not show back to your bank account as a credit amount, as it was not a charge, just an Authorization Hold on your day of check in April 10th 2024. We release any unused amount of the original hold at checkout, your bank however can take multiple business days to release the original hold, depending on Bank Rules and the type of Card used. See below:US Credit Card - Banks take 3-10 bank business days to release - this will be April 29th 2024. US Debit Card - Banks take 3-15 bank business days to release - this will be May 7th 2024International Credit/Debit Card - Banks take 7-21 bank business days to release - this will be May 15th 2024.If the Original Hold taken on April 10th 2024 is no longer showing on your bank statement, than you deposit has been released.
by A verified traveler
Posted 8 Apr 2024
Extremely satisfied with this hotel
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Burnley F Miller, It was a pleasure to read your fantastic review of the Holiday Inn New York City-Wall Street. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York City.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 7 Apr 2024
This was a really nice, affordable room in a great location.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Kimberly, Thank you for taking the time to post such kind remarks about Holiday Inn New York City-Wall Street. It is a pleasure to read that you enjoyed your stay with us. We pride ourselves on providing comfortable accommodations in a convenient location at an affordable rate, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another seamless experience!Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 2 Apr 2024
1 bed was small but had all the basics
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Dear Brianna, We are glad you found the room adequately equipped with all the essentials. Your comfort is our priority, and we aim to provide a cozy environment for our guests. Should you visit again, please feel free to inquire about room options that may better suit your preferences. We appreciate your feedback and hope to welcome you back for another pleasant stay.Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 1 Apr 2024
Lobby is small and old, but rooms are clean and modern enough. Big comfy beds. Downsides were rooms close and could hear so much from other rooms above and to the side, but also from the street. The other thing was I was told breakfast was included but they didn't have that facility
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Dear Liam, Thank you for sharing your experience at Holiday Inn New York City-Wall Street. We are delighted you found our rooms clean and modern and enjoyed our comfortable beds. We appreciate your feedback regarding noise levels and breakfast. Rest assured, we are constantly working to improve our facilities and services. Your feedback is valuable, and we hope to welcome you back for an even more enjoyable stay in the future.Best Regards, Waheeda Ashraf General Manager
by A verified traveler from McPherson
Posted 31 Mar 2024
Although an older property, the staff was nice and provided us with all we needed.
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear Becky, We are delighted to hear that you enjoyed your stay at Holiday Inn New York City-Wall Street. Providing exceptional service and meeting our guests' needs are our top priorities, and we're glad to know that our staff could make your experience a positive one. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us!Best Regards, Waheeda Ashraf General Manager
