Ratings based on 965 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Aliyah, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay..We would like the opportunity to talk and investigate your feedback further
by A verified traveler
Posted 2 May 2024
I booked and paid for a room for 4 days. I ended up going a day late due to my son being sick. So when I arrived they told me they gave my reservation away. And they were also going to charge me a fee for arriving late. I at that point I didn’t want to stay there at all but ended getting a room with one bed instead of the single I reserved. The room was outdated. Things were broken and it was very small.
The breakfast area is set up horribly and we couldn’t even get in to see what they offered:
The elevator was questionable and took a long time and we ended up taking the stairs.
The lobby smelled like marijuana which was not ideal especially when your with children. The staff at desk were rude and seevice was very slow.
I would not recommend this hotel to anyone.
The staff a
Comment from Hotel Management
3 May 2024 by Area General Manager, Hotel Management
Dear Jessica, Thank you for sharing your recent experience. We sincerely apologize for the inconvenience you encountered upon arrival. Your feedback regarding the room condition, breakfast setup, and staff interaction is concerning and does not reflect our standards. Our team strives to provide excellent service, and we regret that we fell short of your expectations during your stay. Your feedback is invaluable, and we're committed to addressing these issues and ensuring a better experience for future guests. We hope you'll reconsider and give us another opportunity to provide you with the exceptional service you deserve on your next visit.Warmest Regards,Laurie MiskoArea General Manager
by A verified traveler from SARASOTA
Posted 30 Apr 2024
B
Comment from Hotel Management
1 May 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Laura, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 review. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.
by A verified traveler
Posted 29 Apr 2024
Proximity’s
Comment from Hotel Management
30 Apr 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Linda, Your 5/5 review fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you again and provide another outstanding experience.
by A verified traveler
Posted 28 Apr 2024
Breakfast was great. Complimentary snacks and water bottles for every guest everyday at the front desk.
Comment from Hotel Management
29 Apr 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Alexa, Thank you for choosing us and giving us a perfect 5/5 review. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 26 Apr 2024
Overall the hotel was average. It was convenient as it was close to Times Square. It was relatively clean and it was nice that it served breakfast, although it was pretty busy around the breakfast area in the mornings. There was nothing special about the hotel, but with the little time spent in the hotel, it served its purpose.
Comment from Hotel Management
27 Apr 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Lisa, Thank you for your recent stay and for rating us at 3/5. Your experience matters, and We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.
by A verified traveler
Posted 22 Apr 2024
Great location and breakfast.
Comment from Hotel Management
22 Apr 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Karin, Thank you for choosing to stay with us and for sharing your positive experience. Your 5/5 review means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!
by A verified traveler
Posted 16 Apr 2024
Second time staying here! Walking distance to subway & everything I needed in the heart of Times Square! Small room but clean beds, quiet and wholesome breakfast choices of carbs, dairy, juices, fruits of apples and bananas, scrambled eggs and sausages in the morning, save us $$, if you're not picky. Will choose the same hotel again.
Comment from Hotel Management
16 Apr 2024 by Valerie Abad-AGM, Hotel Management
Thank you for the great review!
by A verified traveler
Posted 16 Apr 2024
Trash and homeless along the street.
Comment from Hotel Management
16 Apr 2024 by Valerie Abad-AGM, Hotel Management
Dear Joe, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!
by A verified traveler
Posted 15 Apr 2024
Great place!
Comment from Hotel Management
15 Apr 2024 by Michelle Acosta ~ Front Desk Manager , Hotel Management
Dear Omer, Thank you for taking the time to review our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
