Ratings based on 999 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good hotel, great location and good breakfast
Posted 7 Jan 2023 on HotelsSecond time staying here in two years, it's good value for money relative the cost of hotels in Brooklyn as you get breakfast included, but the rooms are looking really tired now. Marked walls and tired carpet, it really needs a refresh. The breakfast is good, however a queue everyday to find a seat and you feel quite rushed as there is a 30 minute window to eat in so everyone gets a chance to eat. The elevator was out of order for 3 out of the 4 nights and when it does work its slow. Location wise great and it does the job. Good powerful shower and decen bathroom. Would return again but would be nice to see things given a lick of paint and some new room doors as these are looking tatty.
by A verified traveler
Posted 3 Jan 2023
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by A verified traveler
Posted 29 Dec 2022 on Hotels
No washcloths were provided. I had to request a washcloth. This was annoying.
by A verified traveler
Posted 21 Dec 2022
The vibe was nice
by A verified traveler
Very Nice Stay
Posted 16 Dec 2022 on HotelsThe location is perfect. There is a subway station at the end of the block. The breakfast was very good and the employees are ere very friendly and attentive. The only drawback was the bed was very hard and uncomfortable.
by A verified traveler
Posted 12 Dec 2022
Firstly, room cleaning - which I requested as advised on arrival - never got done during my stay. The front desk worker said housekeeping was made aware but for some unknown reason they did not do it.
Secondly, my room (213) was located immediately adjacent to the dining area. I’m not even sure why this exists as a room given that the noise overnight and in the morning is unacceptable for any guest. This room is essentially a continuation of the common space with absolutely no privacy. I’m not sure why I was given this room when I had made the booking a while ago. Interestingly, on my arrival Thursday it was being used as a storage for luggage.
Thirdly, your front desk workers were apathetic and unhelpful. I know they can’t do much to help, but there’s no need to act like they don’t care.
I would avoid this hotel if possible.
by A verified traveler
Posted 9 Dec 2022
They screwed up my reservation and couldn't or wouldn't interact with Expedia. You guys need to have much better interaction with hotel properties and work much harder to solve customer problems.
by A verified traveler
Posted 3 Dec 2022 on Hotels
by A verified traveler from Brooke
Posted 30 Nov 2022
by A verified traveler
Posted 28 Nov 2022
We did not have any housekeeping our whole visit Thursday-Sunday. We didn’t get clean towels or our trash emptied at all. Our trash bins were overflowing by Sunday.
