Ratings based on 1,714 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Was a decent stay
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Raymond, thank you for your feedback. It's reassuring to hear that your stay was satisfactory. However, we always aim for more than 'decent'. We trust your next visit will exceed expectations.Tennile BoydGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Great place
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Maria, we're thrilled to hear that you found the Hilton Garden Inn New York/Times Square Central to be a great place. Thank you for sharing your positive feedback. We're looking forward to welcoming you back in the future.Tennile BoydGeneral Manager
by A verified traveler
Posted 27 Apr 2024
room
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Al, we appreciate your feedback regarding your stay at Hilton Garden Inn New York/Times Square Central. We look forward to having the opportunity to serve you again in the future.Tennile BoydGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Great location, easy walking to all tourist sites.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Andira, it's a delight to know that you enjoyed the prime location of Hilton Garden Inn New York/Times Square Central. Thank you for your positive comments about the access to all tourist sites and we're looking forward to welcoming you back for another wonderful stay in the heart of New York.Tennile BoydGeneral Manager
by A verified traveler from Tallahassee
Posted 22 Apr 2024
Location was very convenient. We requested the quietest room as possible and they delivered. Only complaints were that the cold sink water was actually hot/the shower temperature was inconsistent and the queen beds were more like full size beds. However, I would stay again based on location.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Kimberly, thank you for sharing your experience at Hilton Garden Inn New York/Times Square Central. We are glad that you found our location convenient and appreciated our attempt to cater to your request for a quiet room. Your feedback about the bathroom water temperature and bed size is noted and assuredly, will be considered by our team members as we continuously work to improve our offerings. Your willingness to stay with us again is highly appreciated and we're looking forward to hosting you in the future.Tennile BoydGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Spencer, it seems you left us a rating without any comments. We would really appreciate your feedback to understand how we could have improved your experience. Thanks for your time, and we look forward to learning more.Tennile BoydGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Steven, it's wonderful to see you had a top-notch stay at Hilton Garden Inn New York/Times Square Central! We appreciate the perfect rating and are grateful for your support. We're looking forward to welcoming you back in the near future.Tennile BoydGeneral Manager
by A verified traveler from sandston
Posted 20 Apr 2024
Housekeeping staff was unavailable most of the weekend. They were during construction during our stay as well which affected our overall experience. Multiple guests had similar complaints about their assigned rooms not being clean upon arrival!
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Jordia, your recent experience, especially regarding cleanliness and the unavailability of our housekeeping team during your stay, is certainly not the standard we strive for. We regret any inconvenience caused by the on-going improvements. Our aim is to provide a comfortable and enjoyable stay for every guest, hence, we appreciate this feedback. We are certain our team will take corrective measures to ensure a higher level of service. We hope for a chance to better serve you in the future.Tennile BoydGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Good stay
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Stephanie, we're delighted to hear that you had a good stay at Hilton Garden Inn New York/Times Square Central. We hope to welcome you back soon for an even more memorable experience.Tennile BoydGeneral Manager
by A verified traveler
Posted 19 Apr 2024
The elevators were very loud. Had to buy ear plugs to sleep.
The rooms need an update. There was rust around door ways.
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Josh, we acknowledge your comments concerning noise and room condition. We're sorry to hear that your stay was affected by these issues. Please know we're committed to improvement and your comments provide insightful feedback for that. Thank you for the information.Tennile BoydGeneral Manager
