Ratings based on 141 Verified Reviews
2.1 Room cleanliness
2.4 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Feb 2022 on Hotels
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
On behalf of our entire staff thank you for staying with us and for rating your stay.,
by A verified traveler
Horrible-do not book
Posted 2 Jan 2022 on HotelsThis hotel was horrible. It felt sleezy and very unsafe. I felt like there was a criminal element with the fellow guests and the atmosphere in the lobby.
I was not surprised to see the NY Police department at the entrance.
I felt unsafe and the service was non existent.
It was not very close to the airport either. I would never stay here again. I would ask for a refund if available.
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.
by A verified traveler
Posted 1 Jan 2022 on Hotels
Check in person was so rude and mean
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
by A verified traveler
Posted 19 Dec 2021 on Hotels
Comment from Hotel Management
2 Mar 2022 by Manager, Hotel Management
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
by A verified traveler
Posted 18 Dec 2021
Nothing
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
by A verified traveler
Posted 14 Dec 2021
The personnel was very unpolite and the place very dirty. People smoke inside and they have pretty dirty towels. Additionally, I wanted to cancel the second night, they were not willing to help.
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
by A verified traveler
Posted 10 Dec 2021 on Hotels
Comment from Hotel Management
2 Mar 2022 by Manager, Hotel Management
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
by A verified traveler
Posted 8 Dec 2021 on Hotels
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
by A verified traveler from Fairfield
Posted 5 Dec 2021 on Orbitz
This is the most repulsive hotel i have ever stayed in. The toilet is dirty as are the bed linens. Absolutely horrible!
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
by A verified traveler
Posted 4 Dec 2021
worst experience ever, all the druggies n marijuana smokers are roaming very free inside n out the hotel , noisy , dirty bedsheets n squeaking bed , idk why expedia is referring such terrible places to their regular customers, not good for families n kids 😤😤😤
Comment from Hotel Management
3 Mar 2022 by Manager, Hotel Management
Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.
