Ratings based on 962 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
23 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Merritt, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.With thanks, The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Kayla, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks, The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 22 Apr 2024
It was an inexpensive hotel and it was clean and adequate for 2 nights. The gratis breakfast was good. Many Europeans in the hotel and eating. That was okay.
My one complaint: the curtains in room 708 closed only partway. That meant NYCity's bright lights were kin the room all night, each night. Get heavy curtains that close!
Comment from Hotel Management
24 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Felice, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with our breakfast buffet and our pricing. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding the curtains in your room to our attention. Please know our front desk is always available and happy to help make your stay as comfortable as possible. It was a pleasure hosting your visit, and we look forward to seeing you again.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Felice, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 19 Apr 2024
Tired property and rooms. But, great breakfast common area, location and staff. Rooms just need a bit of a refresh.
Also only 2 elevators and if 1 is down, you want to give yourself more time to get places.
Comment from Hotel Management
20 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Ian, It is wonderful to hear how much you enjoyed your stay at Hampton Inn Manhattan - Chelsea. We're particularly pleased that you enjoyed our breakfast buffet. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall stay was pleasant, and we hope we have the chance to welcome you back in the near future!With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 19 Apr 2024
Great. No issues.
Comment from Hotel Management
20 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Corryn, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Luis, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 16 Apr 2024
To noise
Comment from Hotel Management
17 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Bimal, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 15 Apr 2024
The food prep area was not big enough for the ammount of guests. One of the elevators wasn't working.
Comment from Hotel Management
16 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Ian, Thank you for taking the time to post your review. We hope your overall stay was pleasant. However, we regret any inconvenience you had with the breakfast space and your difficulties with the elevator. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.With thanks,The Team at The Hampton Inn Chelsea
by A verified traveler
Posted 14 Apr 2024
Fantastic location. Comfortable family refuge.
Comment from Hotel Management
15 Apr 2024 by The Team at The Hampton Inn Chelsea, Hotel Management
Dear Mathew, Thank you for the kind review of the Hampton Inn Manhattan - Chelsea. We are pleased everything went great for you during your visit and that our fantastic location made it even better. We're thrilled to have been a part of making your stay an authentic family experience. Our goal is to provide a memorable and welcoming atmosphere, and we're glad we hit the mark for you. We look forward to hosting you and your family whenever you're in town.With thanks,The Team at The Hampton Inn Chelsea
