Ratings based on 1,130 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Guest Service Team, Hotel Management
Dear SHANTEL, We are happy you chose Fairfield Inn & Suites New York Manhattan/Times Square South for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Guest Service Team
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Guest Service Team, Hotel Management
Dear Nelda, Thank you for the excellent rating! We are glad you enjoyed your time here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to making many more great memories with you anytime your travels bring you to the city.Best Regards,Guest Service Team
by A verified traveler
Posted 27 Apr 2024
Very comfortable rooms nice amenities wish the elevators were faster but they are servicing two hotels combined here
Comment from Hotel Management
28 Apr 2024 by Guest Service Team, Hotel Management
Dear Susanne, Thank you for your review of Fairfield Inn & Suites New York Manhattan/Times Square South. We're delighted you found our rooms comfortable and enjoyed our amenities. Your comments regarding the elevators are noted, and we appreciate your understanding as we strive to enhance our guest experience. It was a pleasure hosting your visit, and we look forward to your return.Best Regards,Guest Service Team
by A verified traveler
Posted 26 Apr 2024
It was awesome from the start. Staff was so friendly. They took caee of us.
Comment from Hotel Management
27 Apr 2024 by Guest Service Team, Hotel Management
Dear simone, We are flattered by your generous review of Fairfield Inn & Suites New York Manhattan/Times Square South. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll surely pass along your compliments to them. We look forward to having you as our guest again whenever your travels bring you back to New York City.Best regards,Guest Service Team
by A verified traveler
Posted 24 Apr 2024
Location was fantastic, within walking distance of many attractions for newcomers to New York. Room was great except for the shower pressure.
Comment from Hotel Management
24 Apr 2024 by Guest Service Team, Hotel Management
Dear Melini, Thank you for the kind review of Fairfield Inn & Suites New York Manhattan/Times Square South. We are pleased everything went great for you during your stay and that our wonderful location made it even better. Your feedback regarding the shower pressure is noted, and we'll work to enhance this aspect of your experience. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Best Regards,Guest Service Team
by A verified traveler from Westbrook
Posted 16 Apr 2024
The staff, bar, breakfast, location, and cleanliness were excellent. The only negative was the rooms were small and there wasn't much room to store our clothes in our rooms. We would definitely stay here again.
Comment from Hotel Management
17 Apr 2024 by Guest Service Team, Hotel Management
Dear Jonathan, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South! We were pleased to read that you loved our cleanliness and could take advantage of our great location, as well as appreciate our excellent staff. Your feedback on room space is valuable, and we'll work to improve this aspect. We look forward to welcoming you back for another memorable stay!Best Regards,Guest Service Team
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Guest Service Team, Hotel Management
Dear Nancy, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit!Best Regards,Guest Service Team
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Guest Service Team, Hotel Management
Dear VASILIKI, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Best Regards,Guest Service Team
by A verified traveler
Posted 7 Apr 2024
Convenient hotel in the city, easy to take public transportation anywhere in the city
Comment from Hotel Management
8 Apr 2024 by Guest Service Team, Hotel Management
Dear Marion, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South, and we look forward to your next stay.Best Regards,Guest Service Team
by A verified traveler
Posted 1 Apr 2024
Nice and quiet but staff service was not upto speed. And breakfast was good.
Comment from Hotel Management
2 Apr 2024 by Guest Service Team, Hotel Management
Dear Trupati, Thank you for sharing your experience! We're delighted you enjoyed the tranquil atmosphere and our delicious breakfast at Fairfield Inn & Suites New York Manhattan/Times Square South. However, we apologize if our service fell short of your expectations and appreciate your feedback, which helps us improve. We hope to have the opportunity to welcome you back for a flawless stay.Best Regards,Guest Service Team
