Ratings based on 973 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Noisy from subway passing steel bridge.
by A verified traveler
Posted 18 Apr 2024
The stay was good with very courteous staff.
The rooms were in good condition with expected amenities.
Complementary breakfast included and gym if required.
Well priced as well for staying in the island, also in walking distance of the lower East side, One World Trade Centre and TriBeCa
by A verified traveler
Posted 17 Apr 2024
Just one block from East Broadway metro station. Brooklyn was just one station away, in the other direction.
Lovely view of Manhattan Bridge from the main Henry Street side of the hotel. The trains were quite noisy (day and night) crossing the bridge, but you soon got used to it.
Complimentary breakfast was pleasant. 30 minute rule was good, so nobody could hog the tables. I would visit again, without question.
by A verified traveler
Posted 8 Apr 2024
How far a parking garage is from hotel. The distance of parking garage should be included in description.
by A verified traveler
Posted 4 Apr 2024
Convenient location in the sense of proximity to F train. Short walk to Little Italy. Chinatown location was not great though- next to fish market and you can smell it in the hotel. Definitely an issue with hot water. I read others’ reviews and we had a similar issue. Noise from elevated train that runs on Manhattan Bridge was not an issue, but our room as on the street side. It worked for our stay, but we won’t be staying there again.
by A verified traveler
Posted 1 Apr 2024
Horrible place. Smells bad all over the property. They gave us a room with a broken toilet and never fixed it, which means, we didn't have a toilet for our stay. When we let them know, they basically said they couldn't fix it and that we needed to go to the reception bathroom if we needed. That bathroom had no soap to wash hands or paper to dry them. We also told them that and very rudely handed us two soap bars instead of refilling the soap dispenser.
The staff on the night shift of Tuesday the 26th was extremely rude. When I said I couldn't wash my hands in that toilet, before I finished my sentence he said "What? You are not capable of washing your hands on your own?" before I could tell him there was no soap. He should be fired.
Awful place all in all.
by A verified traveler
Posted 28 Mar 2024
The complimentary breakfast Is very good and has many options, recommended.
If you are a light sleeper this Is not for you since you can hear the Subway trains all night in the background, I didn't mind much.
by A verified traveler
Posted 25 Mar 2024
Friendly staff!
by A verified traveler
Posted 17 Mar 2024
Overall this was a great choice for staying in Manhattan. Rooms were clean and comfortable. The breakfast was wonderful except it was very crowded. There was a girl's gymnastics group staying there so tons of young women. It was a busy place. It was fairly close to the subway so it made a great base for our trip to Manhattan.
