Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Bernard, it appears your stay was neither completely satisfactory nor disappointing. We appreciate your feedback despite the lack of specifics. We would be pleased to learn more about how we could have better served you. Your future insights regarding the services or the facilities will be highly valued.
by A verified traveler
Posted 20 Apr 2024
The front desk were really friendly and helpful. Room was small but clean and worked for the two of us. The elevators were a bit slow but overall we really enjoyed our stay. It was close enough for us to walk to Central Park and has dinner options nearby. We also walked 15 minutes to the cruise port and it was an easy, safe walk.
Comment from Hotel Management
20 Apr 2024 by Adnan, Hotel Management
Thank you Allison for the wonderful feedback, we are glad we can meet your expectations. We hope to see you again soon.
by A verified traveler
Posted 20 Apr 2024
Everything was good until the next morning, there r ants crawling all over the bed. Disgusting
Comment from Hotel Management
20 Apr 2024 by Adnan, Hotel Management
Thank you for taking the time to provide us with your valuable feedback. Your comments will help us improve the overall guest experience.
by A verified traveler
Posted 15 Apr 2024
Close to cruise port. Great breakfast options.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Christine, we're delighted to hear that you enjoyed the convenient location and breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to know we could be part of your travel experience. Your kind words will definitely be relayed to our colleagues. We eagerly anticipate your next visit.
by A verified traveler
Posted 8 Apr 2024
Great place to stay
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, JoAnn! We can't wait to see you again soon for another amazing experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park.
by A verified traveler
Posted 8 Apr 2024
Water Pressure and temperature of water was not the best. Hotel was booked based off of facility I was going to visit and the distance listed on Expedia was a lot further away in walking time.
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Jodi, we appreciate your feedback. It's disappointing to hear that your experience with the water and travel distance didn't meet expectations. We always aim for accuracy regarding the details of our property in relation to nearby facilities. Feedback like yours helps us to refine our offerings. We hope for another opportunity to serve you better.
by A verified traveler
Posted 5 Apr 2024
The staff in the entire hotel was friendly and helpful. It had a small bar with lounge area to relax and have a drink along with a small variety menu with snacks and wings. Walking distance to Central Park and other attractions.
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Christina, your positive remarks about Fairfield Inn & Suites by Marriott New York Manhattan/Central Park are greatly appreciated. We're glad our team members were able to enhance your stay and that you enjoyed our lounge area, snack options, and proximity to Central Park. We hope to welcome you back soon!
by A verified traveler
Posted 20 Mar 2024
All of the front of house staff were wonderfully welcome - especially the lady leading the early evening shift. A fab advert for your brand which I will definitely use again while visiting NY. Thank you, James
Comment from Hotel Management
22 Mar 2024 by Customer Service, Hotel Management
James, it's fantastic to hear that our welcoming team members at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a lasting impression on your visit. Your commendation about the lady leading the early evening shift is appreciated and so is your intention to return. Your stamp of approval means a lot to us. Thank you, and we await your next visit.
by A verified traveler
Posted 19 Mar 2024
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Comment from Hotel Management
21 Mar 2024 by Customer Service, Hotel Management
Charles, we appreciate your feedback on Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to hear you've had a pleasant experience. We sincerely hope to welcome you back in the near future for an even more outstanding experience. Thank you.
by A verified traveler
Posted 16 Mar 2024
Service was good the only think is the parking issue
Comment from Hotel Management
17 Mar 2024 by Customer Service, Hotel Management
Jorge, we are ecstatic to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We acknowledge your comment about the parking situation and are consistently exploring ways to optimize this aspect. Thank you for your feedback and we can't wait to have you with us again.
