Ratings based on 999 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Louisville
Posted 1 May 2024
This property uses stock images from their brand and the property is not reflective of those images. Place was dirty and smelt like weed in all the hallways. The room was very dated and did not even have a coffee pot. When I asked for one, I had to go back down to the front desk as the first one they gave me did not work. In addition they advertised free breakfast but there was no breakfast. They had hot water, coffee, and oatmeal packets. There wasn’t even bowls for the oatmeal. You had to use coffee cups. I will not stay here again.
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Michael, We understand your disappointment and apologize for the inconvenience you experienced during your stay. We acknowledge that our complimentary grab-and-go breakfast and the cleanliness of our property did not meet your expectations. We're committed to making significant improvements to ensure a more satisfying experience for our guests. We're actively addressing these issues with our team and reviewing our amenities to better meet guests' expectations. We sincerely hope you'll give us another chance to provide a much-improved experience. Should you return, please reach out to us directly so we can ensure your stay is comfortable and enjoyable. Your satisfaction is of utmost importance to us.Sincerely,Hotel Management
by A verified traveler
Posted 8 Apr 2024
Nice
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 24 Feb 2024
Adrian at the front desk was very accomodating and professional. Rooms were clean and I had a partially nice view of the NYC skyline.
Comment from Hotel Management
25 Feb 2024 by Hotel Management, Hotel Management
Dear Shirley, Thank you for sharing your review about your stay at Extended Stay America. We are delighted you enjoyed the clean and comfortable room with the beautiful view of the NYC skyline. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant visit. Sincerely,Hotel Management
by A verified traveler
Posted 23 Feb 2024
Came just for one night but I will definitely come back
by A verified traveler
Posted 22 Feb 2024
It said include the breakfast but really nothing
Comment from Hotel Management
22 Feb 2024 by Hotel Management , Hotel Management
Dear BORAMAE, Thank you for taking the time to share about your visit. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
by A verified traveler from Statesville
Posted 11 Feb 2024
There was not breakfast!! Is not so clean, strange neighbors
Comment from Hotel Management
12 Feb 2024 by Hotel Management, Hotel Management
Dear Ana, We are grateful to have you as our guest. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 3 Feb 2024
Highly recommend 👌
Comment from Hotel Management
4 Feb 2024 by Hotel Management, Hotel Management
Dear Tarana, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 22 Jan 2024
Great
by A verified traveler from Tinton Falls
Posted 22 Jan 2024
