Ratings based on 3,057 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The outlets electrical outlets didn’t work in our bathroom and half of the room. Our AC quit working on our last day and night. After maintenance trying to fix it twice, at 2:00 a.m the front desk finally gave us another room but told us we had to be out by 9:00 a.m. and when we got into that room the a.c. Did not work either. We were planning to reserve a block of rooms here next summer for a wedding, but will now look elsewhere. We asked to have our last night comped but the hotel said they could not because we booked through Expedia. Very disappointing.
by A verified traveler
Posted 29 Apr 2024
The lobby and the rooftop bar gives the impression of better facilities. Best used as a place to sleep.
My main issue was the bathroom. The shower head was not secured to the ceiling. The paint around it was pealing away. They had cracked tiles, missing grout, and the shower curtain was not tall enough to prevent water from escaping. The door was also difficult to shut. So we had to fiddle with it to make it close properly.
Very centrally located to subway. The people were nice. 8/10 would stay again.
by A verified traveler
Posted 29 Apr 2024
The hotel and rooms are quite old and need updating and repair. There is no sound insulation but overall the stay was fine. The location can’t be beat. Staff was kind and accommodating
Comment from Hotel Management
29 Apr 2024 by The Empire Hotel , Hotel Management
Thank you Christina for your review. We're delighted to know you enjoyed our attentive staff our convenient location.We are sorry about the inconvenience you experienced. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We can't wait to welcome you back to the Empire Hotel.
by A verified traveler
Posted 28 Apr 2024
Hotel Empire is centrally located in Manhattan. It’s in the heart of downtown and close to fine dining options and shops. It’s close to Julliard and the various shops. The hotel itself needs to be upgraded and improved. The staff however is super friendly and accommodating. The facilities could use a refresh especially bathrooms. Thank you to the wonderful staff who made me feel welcome and accommodated every request.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler from Ft lauderdale
Posted 28 Apr 2024
It's all about location, location, location. If you're in the city for opera, Symphony, or ballet, even plays, they're all across the street. No Uber, no taxi needed. Also walkable to great restaurants and shopping in Time Warner Center and Central Park.
Comment from Hotel Management
29 Apr 2024 by The Empire Hotel , Hotel Management
Thank you Gretchen for your review! We're delighted to know you enjoyed our convenient location. We are delighted to have you as our valued guest.
by A verified traveler from Princeton unction
Posted 28 Apr 2024
Perfect for a short stay & convenient to the upper midtown of NYC.
Comment from Hotel Management
29 Apr 2024 by The Empire Hotel , Hotel Management
Thank you Paula for your review! We're delighted to know you enjoyed our convenient location. We are delighted to have you as our valued guest.
by A verified traveler
Posted 28 Apr 2024
Safe was broken in my room. Staff had bad attitude regarding fixing it. Finally finished around midnight. Problem was desk and rude security guard, not other staff. I had to call house keeping too to clean up the mess left from placing a new safe. Truly poor whining weekend desk service.
by A verified traveler
Posted 27 Apr 2024
I had to leave the hotel and check in someplace else because my heat was broken and they refused to refund me.
The property photographs reasonably well but is kind of a dump. It’s shabby and ill kept. My room faced an interior shaft and noise is unbearable. Location is good. Do not recommend.
Comment from Hotel Management
29 Apr 2024 by The Empire Hotel , Hotel Management
Hello Michael, We regret that we didn't meet your expectations. We do appreciate the feedback as it helps us strive for improvement. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel. We ask that you reach out to us directly on any future stay. We will assure that you have a memorable stay.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by The Empire Hotel , Hotel Management
Thank you for Jonathan for your review! We are delighted to have you as our valued guest.
