Ratings based on 1,652 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
The breakfast could be better.
Comment from Hotel Management
30 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Estimado Silvio Silvério Nóbrega hijo,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.Esperamos darle la bienvenida nuevamente pronto!!
by A verified traveler
Posted 28 Apr 2024
😊
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Ms.Paczkowski,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 24 Apr 2024
Over priced. Rooms were not clean. Rooms are small which is probably true for most hotels in Manhattan.
Breakfast was good with several options. Location is great very close to Times Square and easy access to subway.
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Anoop Chacko Achanaril,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Ms. Beckford,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Takehiko Yoshizaki,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.
by A verified traveler
Posted 20 Apr 2024
Very bad service quality. Literally had to beg to have the room cleaned which happens once in two days. Drug peddling and solicitation happens freely just outside the property. Area cordoned off for most of the stay and it required us to take a long detour because there was a stabbing and police cordoned off the scene. Nothing the hotel could have done but it gives you a picture of the neighborhood. Extremely rude staff - Not sure if this is the standard for NYC as this was my only time staying here but if it is it’s an extremely low bar
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Mr.Venkataraman,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I hope you choose to stay with us again, whenever your travels bring you back to the area.
by A verified traveler
Posted 20 Apr 2024
The hotel is very clean, everything is excellent location, I love only two details, we did not have cold water, only hot water and it was too hot to bathe, and the roof garden was closed during my stay and practically for that reason it motivated me to book it
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Mr.Esquivel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 18 Apr 2024
Very convenient to anything we may have wanted, especially a major subway station!! Great breakfast, too!
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Ms.Cormier,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 17 Apr 2024
A bit noisy during the weekend but it’s NY so no complaint here. Not the cleanest service, still good price and close to many NY must-see spots. I think it’s perfect for families with children as every room has a kitchen corner. We honestly didn’t use it at all. Staff is nice and friendly. We also liked the complimentary wine and snacks
Comment from Hotel Management
28 Apr 2024 by Jaria F- Guest Service Manager, Hotel Management
Dear Ms.Vypovska,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
