Ratings based on 1,526 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Very nice property I would highly recommend staying here and the next time I come to New York, I would stay here again.
by A verified traveler
Posted 30 Apr 2024
Room was clean and had all the necessary appliances
by A verified traveler from West New York
Posted 30 Apr 2024
Service was top notch and the staff was friendly and more than accommodating. Look forward to returning again.
by A verified traveler
Posted 30 Apr 2024
Really enjoyed my stay while in town with a friend for the weekend. Only downsides were they didn’t have any allergy-free cookies which was a bit disappointing for my friend allergic to nuts. Not their fault though. Shower water was also somewhat cold, couldn’t get it to get any warmer. Overall good stay, would stay again, friendly staff, and great location! Safe location.
by A verified traveler
Posted 30 Apr 2024
Great location and service!
by A verified traveler
Posted 30 Apr 2024
I liked that I got free water and a warm cookie. The staff allowed me to leave my luggage at the hotel after checkout until it was time for me to go to the airport. Also, staff was helpful with directions.
Comment from Hotel Management
30 Apr 2024 by HotelMgmt, Hotel Management
Ebonie, thank you for your positive review of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with the service our team provided. It is wonderful to hear that you were pleased with our warm cookie and the convenience of our luggage hold. We hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 29 Apr 2024
It was good for the price. Parking is not included but we found one within walking distance
Comment from Hotel Management
30 Apr 2024 by HotelMgmt , Hotel Management
Carlos, thank you for your high rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and appreciated our value. We hope to see you again the next time you are visiting New York!
by A verified traveler
Posted 29 Apr 2024
The hotel itself is nice, staff is friendly. The bed was very comfortable and the breakfast buffet was very good. The cons are that you havre to park far away in a parking garage and walk many blocks to this hotel. The elevators are a joke, just awful! Wasted more time waiting to get on an elevator, sometimes it took 25 minutes or more just to get on these.
Comment from Hotel Management
30 Apr 2024 by HotelMgmt , Hotel Management
Thomas, thank you for appreciating our comfortable beds and friendly team! We apologize for the inconvenience with the parking and elevators. We are actively working on improving these aspects to enhance guest experiences. We hope to have the pleasure of welcoming you back for a smoother stay in the future.
by A verified traveler
Posted 28 Apr 2024
The setup is stupid and unorganized
Comment from Hotel Management
29 Apr 2024 by HotelMgmt, Hotel Management
Portia, we apologize for any inconvenience you experienced with our setup and appreciate your feedback. We are committed to improving and organizing our facilities better. We look forward to welcoming you back for a more enjoyable experience.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotelmgmt, Hotel Management
Dove, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.
