Ratings based on 781 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
Chose the hotel for cost and location...in that respect you get what you pay for,the room was tidy and spacious with a good working shower and bathroom.
There were hairs in the bed however and stains on the sheets and to agree with many reviews here,the 2 receptionists we met were just cold and unwelcoming offering little more than a short answer...There was also a fee to pay on arrival,the usual U.S tax and percentage but at $96 for the 2 of us I couldnt work out if it was truly correct...many people here say not but it was certainty not a refundable deposit like some folk think...
Overall...The stay was quiet and comfortable with local food choices and Subways close...so my daughter and I did Manhattan and Brooklyn in 3 days easily...We did however feel a little cautuous as there was no safe to leave valuables and bags were just left in the lobby after checkout...we took a rucksack wih valuables out with us and didnt leave bags....the reviews here make it a hard hotel to judge so we were cautious and would perhaps not recommend unless we came again and felt less edgy....in anycase a holiday is what you make it and we had a blast,slept well and did loads....tread with caution but dont be afraid.
Comment from Hotel Management
17 Feb 2024 by CLH Team, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found the room tidy and spacious with good amenities. We apologize for any inconvenience regarding cleanliness and reception service. Your comments have been noted and will be addressed with our team. We appreciate your cautionary advice and hope to have the opportunity to welcome you back in the future. We're delighted to know you had an enjoyable stay overall and were able to make the most of your time in Manhattan and Brooklyn. Safe travels!
by A verified traveler
Posted 28 Jan 2024
The price was good.
Comment from Hotel Management
8 Feb 2024 by CLH Team, Hotel Management
Thank you for your feedback. We're glad you found our pricing competitive. If there's anything specific you feel we could improve to earn a higher rating next time, please let us know. We hope to have the opportunity to host you again in the future.
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by CLH Team, Hotel Management
Thank you for your feedback. We appreciate your rating and would love to know more about your specific experience to further improve our services.
by A verified traveler
Posted 19 Dec 2023 on Hotels
No functioning lights in main room, had to turn on the TV just to have some light in the room. No frills, don't expect much and you won't be disappointed.
Comment from Hotel Management
23 Dec 2023 by CLH Team, Hotel Management
We apologize for the inconvenience you experienced with the lights in your room. Your feedback is important to us, and we will address this issue to enhance our guests' experience. Thank you for bringing it to our attention, and we appreciate your understanding.
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
6 Jan 2024 by CLH Team, Hotel Management
Thank you for your wonderful 5/5 review! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!
by A verified traveler
Posted 14 Dec 2023
filthy rooms. long black hairs everywhere. pubes and stains on the bed sheets. lady at front desk isn’t pleasant. highway robbery pricing. don’t go here unless u like that kinda stuff
Comment from Hotel Management
19 Dec 2023 by CLH Team, Hotel Management
We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve. Thank you for your feedback
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
19 Dec 2023 by CLH Team, Hotel Management
We appreciate your feedback and apologize for any shortcomings. Your comments are valuable to us as we strive to enhance our services. If you have specific concerns, please contact us so we can address them promptly. Thank you for staying with us
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
19 Dec 2023 by CLH Team, Hotel Management
Thank you for sharing your feedback. We're glad you chose to stay with us. If there's anything specific you think we can improve, we'd love to hear more. We hope to have the opportunity to welcome you back in the future
by A verified traveler
Posted 28 Nov 2023
Definitely will not stay there again. The area was dirty and the staff unfriendly.
Comment from Hotel Management
28 Nov 2023 by CLH Team, Hotel Management
We're sorry to hear about your experience. We take your feedback seriously and will address these concerns to improve our services. Thank you for bringing this to our attention
by A verified traveler
Posted 28 Nov 2023
I would not stay here again. They have no place to keep bags other then in their lobby. Bed sheets had a stain on them and their guest lounge area looked like a closet. It was cheap and close to subway and in chinatown.
Comment from Hotel Management
28 Nov 2023 by CLH Team, Hotel Management
We appreciate your feedback and regret to hear about your experience. We'll address the concerns you've raised about bag storage, bed sheets, and the guest lounge to enhance our guests' satisfaction. Thank you for bringing these issues to our attention.
