Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Great location clean nice hotel in Chelsea area. It is on the wholesale floral street very nice floral view during daytime. Close distance to the Red and Yellow 28th Street subway stations. Penn Station is nearby convenient if needed. Stayed last year came back to this location again. Will come back if visit nyc.
Comment from Hotel Management
25 Apr 2024 by GM, Hotel Management
Dear Hwee Ping, It is tremendous to see that we were a perfect fit for your recent visit to New York. I can't thank you enough for your business and for letting others know that there is a great stay waiting for them here at The Cambria. We appreciate your kind words and look forward to your next visit. Best, Alan Garrabrant, GM
by A verified traveler
Posted 6 Apr 2024
Small property and small rooms as well. You can barely have the bathroom door open and use the sink. There is nowhere to place your luggage and clothes. Housecleaning isn't available until after 3rd night. Most of the employees at the front desk can be heard complaining about how busy it is and one told her coworker that she was feeling claustrophobic with all the luggage they were holding.
Stefan was extremely helpful and friendly. He always had a smile and grabbed our bags to put tags. He kept checking if our room was available. Very much appreciated him.
Comment from Hotel Management
8 Apr 2024 by GM, Hotel Management
Dear Sheril, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a positive experience overall, and I appreciate your feedback on how we can improve our service next time. Thank you for your business, and please come again. Best, Tyler Smith, GM
by A verified traveler
Posted 26 Mar 2024
We had a great stay
Comment from Hotel Management
27 Mar 2024 by GM, Hotel Management
Dear sheira, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Tyler Smith, GM
by A verified traveler
Posted 22 Mar 2024
Staff was friendly and rooms very clean.
Comment from Hotel Management
22 Mar 2024 by GM, Hotel Management
Dear Michelle, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Tyler Smith, GM
by A verified traveler
Posted 21 Mar 2024
The entire staff was so friendly and helpful. Very professional and efficient!! It was an absolute pleasure to meet them, very accommodating. Angel and Dabriel got us checked in and were very very helpful. It was a very quick trip, see you next time.
Comment from Hotel Management
21 Mar 2024 by GM, Hotel Management
Dear Carla, Your flattering review is music to our ears! Thank you so much for choosing Cambria and letting other travelers know you were well taken care of here. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Tyler Smith, GM
by A verified traveler
Posted 19 Mar 2024
Great location. Ver friendly and helpful staff.
Clean rooms and comfortable beds. The bathroom was a bit small but nothing to complain about.
Comment from Hotel Management
20 Mar 2024 by GM, Hotel Management
Dear Lisa, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Tyler Smith, GM
by A verified traveler
Posted 18 Mar 2024
by A verified traveler from Richmond
Posted 17 Mar 2024
Another review remarked on the flooring separating from the subfloor and it is very much so. It made walking on it difficult as one felt they were walking in giant bubble wrap. This hotel decor is minimalist. No frills. Request needs to be made in advance for maid service. Good location. Has restaurant with small menu and if you want NY pizza, it’s close by. We felt safe walking.
Comment from Hotel Management
17 Mar 2024 by GM, Hotel Management
Dear Gordon, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Tyler Smith GM
by A verified traveler
Posted 16 Mar 2024
Great property good rooms excellent staff and service.
Comment from Hotel Management
17 Mar 2024 by GM, Hotel Management
Dear Rafael, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Tyler Smith GM
by A verified traveler
Posted 7 Mar 2024
Very nice hotel the negative is their are only two elevators
Comment from Hotel Management
8 Mar 2024 by GM, Hotel Management
Dear Kasey, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Tyler Smith GM
