Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
The room was very clean and very quiet
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
29 Apr 2024 by GM_Best Western, Hotel Management
Thanks so much for rating us. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
by A verified traveler
Posted 3 Apr 2024
It was hard getting a quiet room and then when they gave me a key for a quiet room the room did not have any heat.. although, no smoking ..you smell the smoke or weed.
Comment from Hotel Management
18 Apr 2024 by GM_Best Western , Hotel Management
Hi Margaret, thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered during your stay. Providing a comfortable and relaxing environment for our guests is of utmost importance to us, and it's disappointing to learn that we fell short of your expectations. Your feedback is valuable to us, and we will address the concerns you've raised with our team to ensure that improvements are made moving forward. We appreciate your honesty and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
29 Apr 2024 by GM_Best Western, Hotel Management
We are truly sorry to hear about your experience at our hotel. We appreciate your feedback, and hope that you will give us another chance to make it right for you. Please feel free to reach out with any details.
by A verified traveler
Posted 29 Mar 2024
4/5
Comment from Hotel Management
3 Apr 2024 by GM_Best Western, Hotel Management
Hi Charles, thank you for taking the time to leave feedback. We appreciate your positive rating and are glad to hear that you had a good experience with us. If there is anything specific that stood out to you or if you have any suggestions on how we can improve, please feel free to let us know. We are always looking for ways to better serve our customers. Thank you again for your support, and we hope to see you again soon.
by A verified traveler
Posted 28 Mar 2024
The property was clean and the staff was courteous and helpful. Property was convenient to places I had to go.
Comment from Hotel Management
3 Apr 2024 by GM_Best Western, Hotel Management
Hi Minnie, thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our property clean and our staff courteous and helpful. We always strive to provide a convenient and comfortable experience for our guests, so we are delighted to know that we met your expectations. If you ever find yourself in the area again, we would love to welcome you back for another great stay. Thank you for choosing us!
by A verified traveler from Diego Martin
Posted 17 Mar 2024
I liked that there was a bus stop right outside the hotel which takes you directly to the nearest subway station. It would take roughly half hour, however, we traded time for costs as the hotel was within our budget. The hotel also offered breakfast each morning and there are dairy free and gluten free options available on request. I like that there was a microwave and fridge in the room. On the downside, there are a few areas that can use a little work, but it didn't really affect our experience. The staff was also helpful. I would go back, especially because of the food options surrounding the hotel.
Comment from Hotel Management
22 Mar 2024 by GM_Best Western, Hotel Management
Hi Alaina, Thank you for taking the time to share your feedback on your recent stay with us. We're glad to hear that you found the location of our hotel convenient with the bus stop right outside and the breakfast options meeting your dietary needs. We appreciate your understanding that there are areas we can improve upon and we will definitely take your comments into consideration. It's great to know that our staff was helpful during your stay. We look forward to welcoming you back and providing an even better experience next time.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
27 Mar 2024 by GM_Best Western, Hotel Management
Really appreciate the rating. Care to share any details?
by A verified traveler
Posted 20 Feb 2024
Clean, smell of weed in the elevator and hall way.
Comment from Hotel Management
22 Feb 2024 by GM_Best Western, Hotel Management
Hi Padmini, thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the smell in the elevator and hallway. We strive to provide a comfortable and pleasant environment for all our guests, and we will address this issue promptly to ensure a better experience for everyone. If there is anything else we can do to improve your stay, please don't hesitate to let us know. Thank you for choosing to stay with us.
by A verified traveler
Posted 11 Feb 2024
It was nice and convenient.
Comment from Hotel Management
22 Feb 2024 by GM_Best Western, Hotel Management
Hi Jean, thank you for taking the time to leave a review. We're glad to hear that you found our service nice and convenient. Your feedback is important to us as we strive to provide the best experience for our customers. If there is anything specific that stood out to you or any suggestions you have for us to improve, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future.
