Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
The staff were very welcoming, friendly and helpful. We would definitely go back again.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 18 Mar 2024
We enjoyed our stay. The service was wonderful. People were so nice. The Hotel is a bit old but it has everything you need. There is free breakfast which is a plus in NY.
We had a suite type like a little apartment, really comfortable.
by A verified traveler
Posted 16 Mar 2024
The hotel looks good in the pictures. In person it's very dated. There is no heater in the rooms, only some sort of central building heating that barely works. I would have never even assumed a hotel room does not have a heater in it. Microwave and stove barely worked. Most of the staff seem bothered if asked for anything (except the young girl receptionist, I forgot her name but she was very nice and greated us all the time). Asked multiple times for extra towels, they brought 2 for 3 people for 5 days. Asked multiple times to refill soap in shower, it never got filled, they finally came with a basic bar of soap. For my dinner I needed hot sauce, I asked them if I can have some they said they don't have hot sauce, when they do, they have it in the breakfast area, but didn't want to take the extra step to give me some. The breakfast was mediocre at best. The eggs and sausage are very water downed. The waffles are very good though but the breakfast attendant also was very flustered when trying to get help because we didn't know how to use the machine and made a little mess. The workers kept asking how many people I have in the room, I paid for 3, always had 3. Shouldn't have to keep explaining why we choose to eat at different time or want a fresh towel to dry off after taking a shower. Overall for a hotel they just need to be more nice and accommodating.
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Posted 27 Feb 2024
Great location accessible to the major sites and hotel breakfast was a great start to spending the day out and about. Will def book again next time we visit
by A verified traveler
Posted 18 Feb 2024
Great Hotel for families, great location, everything clean and organized. Breakfast included great plus!
by A verified traveler
Posted 12 Feb 2024
It was a vert spacy apartment with plenty of room for all of us. It was very clean and the bed was comfortable. The staff was friendly and helpful. You are close to Grand central station which makes getting around easy. Definitely check out the grand central market! Fresh food and snacks. would definitely book again.
by A verified traveler from Providenciales
Posted 22 Jan 2024
Best deal for the money in Manhattan. Its not fancy but you get an apartment for the price of a regular hotel room.
by A verified traveler
Posted 9 Jan 2024
