Ratings based on 294 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
27 Feb 2024 by S.R, Hotel Management
Dear Lilia,We take all resident comments very seriously so thank you for taking the time to provide feedback. We're sorry to hear your overall visit did not meet your expectations. I'd like to discuss your situation in further detail. Please contact me directly at contact information. We are committed to providing our residents with an exceptional experience and sincerely hope to have the opportunity to host you again in the future at AKA Central Park.Sincerely,Sara Rogers Director of Front Office
by A verified traveler
Posted 21 Dec 2023
I did not enjoy my stay, and I don’t recommend it to anyone.
The description on Expedia is inaccurate they do NOT clean rooms on a daily basis. They only clean once a week, which I disliked, it should be at least every other day.
The shower design is extremely uncomfortable.
There is no isolation so it’s noisy at night. Also there is no AC, which is also inaccurately described.
Comment from Hotel Management
27 Feb 2024 by S.R, Hotel Management
Dear Andrea GallardoWe take all resident comments very seriously and thank you for taking the time to provide feedback. We're sorry to hear your overall visit did not meet your expectations. . We are committed to providing our residents with an exceptional experience, and are very sorry we could not provide that for your family. Sincerely, Sara RotgerAKA Central Park
by A verified traveler
Posted 30 Nov 2023
Excellent location
Comment from Hotel Management
18 Dec 2023 by S.R, Hotel Management
Dear Abdulaziz,Thank you for sharing your experience at AKA Central Park. We do indeed have an ideal location and are very pleased to see that you also enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Sara RotgerDirector of Front Office
by A verified traveler
Posted 17 Oct 2023
Great location.
Comment from Hotel Management
18 Oct 2023 by Sara Rotger, Hotel Management
Greetings Hak Sung, Thank you for sharing your experience at AKA Central Park! We do indeed have an ideal location and are very pleased you enjoyed your accommodations. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from in the future.Sincerely,Sara RotgerDirector of Front Office
by A verified traveler
Posted 3 Oct 2023
great rooms and convenience
Comment from Hotel Management
6 Oct 2023 by S.R, Hotel Management
Dear Santiago,Thank you for sharing your experience at AKA Central Park. We are very pleased to see that you also enjoyed your accommodation with us. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Sara RotgerDirector of Front OfficeAKA Central Park
by A verified traveler
Posted 23 Aug 2023
Comment from Hotel Management
6 Oct 2023 by S.R, Hotel Management
Dear Hye,Thank you for sharing your experience at AKA Central Park. We do indeed have an ideal location and are very pleased to see that you also enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Sara RotgerDirector of Front OfficeAKA Central Park
by A verified traveler
Posted 31 Jan 2023 on Hotels
Comment from Hotel Management
21 Feb 2023 by Sara, Hotel Management
Dear EugeneThank you for sharing your experience at AKA Central Park. We look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Sara RotgerDirector of Front Office
by A verified traveler
Posted 18 Jan 2023
we've stayed here before covid so were glad to come back - this time booked a bigger room with terrace - was a lovely room just like the photos. However the fridge kept defrosting so we lost food several times. Is definitely not as good as before covid. But thats not the hotels fault its covid I am sure as before they had lovely mix and mingle evenings in the lively bar area - now none of that and bar open random short times, the cafe was hardly ever open either :( So these are things I hope will change now things are coming back to life post covid. I will say the doorman... never seemed to be interested in the doors or luggage. Our housekeeping ladies were lovely, so was Hugo for our airport drop off service. The location here is fabulous for anyone wanting to visit NY. So close to some of the prettiest stores to see at xmas :) Very close to grocery&food stores as well as higher price fine dining. Super near central park & subways. Fast internet - great tv channel selections and viewing channels, great on site laundry room. Its a fab spot for getting around and being near a lot of iconic places and not to close to the nosier places. The hotel room itself was nice and quiet too - we def enjoyed our stay here and would recommend it to others happily. Oh! my hubby & I are both short - the shower is really high & doesn't have a head that can lower & no shower on a handle so rinsing a problem - but has a bath sized so we could actually soak in so that was nice.
Comment from Hotel Management
21 Feb 2023 by Sara Rotger , Hotel Management
Dear Wayne and Venessa,Thank you for sharing your experience at AKA Central Park. We do indeed have an ideal location and are very pleased to see that you also enjoyed our accommodations and your bath tub. We appreciate you providing feedback and are happy to advise we have continued 'mix and mingle' nights recently, and hope to have the opportunity to welcome you to one in the near future! Sincerely, Sara RotgerDirector of Front Office
by A verified traveler
Super!
Posted 5 Dec 2022 on HotelsThere were some complication and misunderstanding while making a reservation mostly on my end, however they took care of it really well and solved the all problems. It felt like I was staying my little studio apartment and I so much like it! Super great location. They don't have a real restaurant however they do have a nice cozy cafe on the first floor where you can have quick coffee or breakfast. The guy at the cafe is the sweetest guy! Loved everything here. I will definitely come back.
Comment from Hotel Management
17 Dec 2022 by Sara, Hotel Management
Dear Paul Relko, Thank you for sharing your experience at AKA Central Park! We are very pleased to see that you enjoyed your accommodation in addition to our talented service team in the A.Cafe and Resident Services. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Sara RotgerDirector of Front Office
by A verified traveler
Posted 12 Nov 2022
Great location! Keep in mind that the hotel does not clean your room everyday, just once a week.
Comment from Hotel Management
17 Nov 2022 by Sara R , Hotel Management
Dear Xiomara, Thank you for sharing your experience at AKA Central Park. We do indeed have an ideal location and are pleased you have enjoyed your stay. Kindly note that full service housekeeping is included once per week, and complimentary trash and towel service is available at any time. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future. Sincerely, Sara RotgerDirector of Front Office
