Ratings based on 886 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ballyclare
Posted 1 Apr 2024
Really nice hotel in great location. Staff are very nice and helpful
by A verified traveler from Kirkcaldy
Posted 26 Mar 2024
The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly
by A verified traveler
Posted 25 Mar 2024
I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room,
Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good
by A verified traveler
Posted 18 Feb 2024 on Hotels
by A verified traveler
Great welcome and superb location
Posted 4 Feb 2024 on HotelsFantastic stay with a very warm welcome by both front desk staff followed by a tour from Harry the concierge around this lovely hotel and then shown to our room. He was also extremely helpful throughout our stay with recommendations etc It’s unusual meeting such an enthusiastic young person about their Jo and heart-warming, a lovely reflection of Scottish hospitality, thank you. Perfectly placed for the Playhouse Theatre and shopping. Would definitely recommend
by A verified traveler
A Wonderful Weekend
Posted 20 Jan 2024 on HotelsA wonderful weekend and all staff were so welcoming, professional and friendly. A special mention to Jonathan who makes your stay so memorable. An excellent location for the Edinburgh Playhouse and the St James Quarter. We loved the roof terrace with amazing views and the Snug with the open fire pit. Beautiful rooms and decor throughout. Looking forward to starting with you again.
by A verified traveler
Posted 11 Jan 2024
by A verified traveler
Best spot in Edinburgh
Posted 3 Jan 2024 on HotelsGreat staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!
by A verified traveler
Posted 19 Dec 2023 on Hotels
by A verified traveler
Nice break
Posted 18 Dec 2023 on HotelsWe had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break