Ratings based on 877 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Construction
Comment from Hotel Management
29 Apr 2024 by Gina, Hotel Management
Please Stay with us again. Construction should all be completed before summer is over. Would love to have you stay again.
by A verified traveler
Posted 29 Apr 2024
Very quiet & in walking distance to the beach and stores
Comment from Hotel Management
29 Apr 2024 by Gina, Hotel Management
Awesome! We love to hear it was a great experience for you.
by A verified traveler
Posted 4 Apr 2024
Coconut Palms II is an ideal location between shopping and Flagler Ave. Beautiful beach and very friendly and helpful staff. We had an issue in our room and they came right fix right away.
Building is under renovation as indicated on Expedia but it didn’t interfere with our vacation. Had stayed here before Covid and enjoyed pool side bingo and the tiki bar drinks - was sad to see those are no longer available. Hopefully they will make a come back sometime. Will definitely visit again.
Comment from Hotel Management
4 Apr 2024 by Marlene, Hotel Management
Thank you Nicolle for the wonderful review. We hope to see you back again at the beach!!
by A verified traveler
Posted 30 Mar 2024
We ended up leaving. The toilet didn’t flush, there was sand all over the room. They did not have a gym, laundry, or a restaurant that was working. There was also no way to get in touch with management. It was a mess and not conducive to a family of 5 with small kids.
Comment from Hotel Management
2 Apr 2024 by Marlene, Hotel Management
Sorry to hear your stay was not up to your expectations. We have some construction in the main building still working on getting all fixed and working. Hope after that you will give us another try at the beach.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Marlene, Hotel Management
Sorry to hear that your stay was not a pleasant one. Good to see your room was. Hope to see you back after the remodel.
by A verified traveler from Riviera Beach
Posted 19 Mar 2024
We thoroughly enjoyed our stay. The view was amazing and the property was very close to all the retail on Flagler. Kristine and Marlene were very friendly.
Comment from Hotel Management
19 Mar 2024 by Marlene, Hotel Management
Thank you for the great review, yes we are timeshare. Hope to see you back in a rental at the beach.
by A verified traveler
Posted 18 Mar 2024
Property is very run down. Needs some work. Location is good, that was the only plus for us
Comment from Hotel Management
18 Mar 2024 by Kristine, Hotel Management
We apologize that your stay was not what you expected. We are in the process of updating the property and units.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Kristine, Hotel Management
Thank you for the positive response. We are glad you had a good time and hope to see you soon!
by A verified traveler from Chattanooga
Posted 3 Mar 2024
Overall excellent stay. Property shows freshness of ongoing refurbishment. I found the setup of the night stands next to the bed to be bizarre. Light fixture is so large and low that night stand is un-usable. Electrical outlet at night stand difficult to reach.
Comment from Hotel Management
5 Mar 2024 by Marlene, Hotel Management
Glad to hear your stay was nice. we are removing the bed stand lights the are just not working out well.
by A verified traveler
Posted 1 Mar 2024
The rooms/apartments are great, the property is under renovation, but the location is convenient and rates are fair.
Comment from Hotel Management
1 Mar 2024 by Marlene, Hotel Management
Thank you for the great review.
