Ratings based on 442 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comfortable room for short stay. Nice bed and bathroom. Parking was expensive at $20 per night but some limited free parking out front. Walkable to town restaurants. Nice lobby bar.
by A verified traveler
Posted 5 May 2024
Pretty nice place. Clean and comfortable. Very easy to go to the city center by walking. Parking is not free, $20 a day. But can park on the street or a few free parking in the hotel yard. Some tenants in the hall were quite noisy. But luckily they didn't keep loud after midnight.
by A verified traveler
Posted 29 Jan 2024
Very comfortable stay
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Rhonda,Thanks for taking the time to share your experience from your stay at Novotel New Plymouth Taranaki.It's always a pleasure to receive positive feedback and to know that you had a comfortable stay.Thanks once again Rhonda and we look forward to your next visit.Kind regards,
by A verified traveler
Posted 24 Jan 2024 on Wotif
Friendly staff, tasteful Hotel, great breakfast
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Claire,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay and great breakfast. I will be certain to let the team know.Thank you once again, Claire and we look forward to your next visit.Kind Regards,
by A verified traveler
Posted 22 Jan 2024 on Wotif
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Pauline,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay with us. If there's anything we can do to ensure your next visit is 5/5, please don't hesitate to let us know.Thank you once again, Pauline and we look forward to your next visit.Kind Regards,
by A verified traveler
Posted 20 Jan 2024 on Travelocity
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Jim,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay with us. We look forward to your next visit.Thanks Jim,Kind Regards,
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Geoff,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay. I understand that you had breakfast included, I hope it was to your satisfaction. If there is anything we can do to ensure your next stay is 10/10, please don't hesitate to let us know.Thank you once again, Geoff and we look forward to your next visit.Kind Regards,
by A verified traveler
Posted 8 Jan 2024
Everything was amazing except for someone running down the hall all night and I couldn’t sleep, same thing with the bathroom …toilet kept making noises like it was filling up the flush water all night
by A verified traveler
Posted 7 Jan 2024
The property is clean and tidy. Well-maintained and the staff are all friendly and accomodating.
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Joanna,Thank you for taking the time to share your experience from your stay at Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback and to know that you had a comfortable stay. I hope you had the chance to enjoy our buffet breakfast as well. Thank you once again, Joanna and we look forward to your next visit.Kind Regards,
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Vaughn D'Souza - Front Office Manager, Hotel Management
Kia ora Kahutoi,Thanks for taking the time to share your review. It is always a pleasure to receive positive feedback and wonderful to know that you had a comfortable stay.Thanks again Kahutoi and we look forward to your next visit. Kind regards,
