Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
It's a very noisy area and staff at this location is rude as hell.
Comment from Hotel Management
30 Apr 2024 by Bobby Johnson General Manager, Hotel Management
David,Thanks for your stay with us as we always appreciate valuable, honest feedback. Have an excellent day!!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Eve,Thanks for your review of our property, much appreciated.
by A verified traveler
Posted 27 Apr 2024
Denise was wonderful, helped us out with booking our haunted history tour and food recommendations. Great service! Would come again!
Comment from Hotel Management
30 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Ha Anh,Thanks for your stay with us as we always appreciate valuable, honest feedback. Have an excellent day!!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Carole,Thanks for your stay with us as we always appreciate valuable, honest feedback. Have an excellent day!!
by A verified traveler
Posted 25 Apr 2024
It's in a great location, and there's not a whole lot of noise. I was in a room next to the elevator, which is usually pretty noisy, but I didn't hear anything. I would definitely stay here again.
Comment from Hotel Management
26 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Matthew,Thanks for your review of our property, we appreciate your kind words and hope to service you in the near future. Have a great day!!!
by A verified traveler
Posted 23 Apr 2024
If you’re looking for a hotel where you can check in and never see a staff member again, You probably won’t mind this place. Staff who were available were great, but few and far between. Amenities are lacking, no coffee in the room for the coffee maker. door staff/valet seem like placeholders rather than employees engaging in customer service. They engaged with us once before never looking up from their phones, even on the rare occasion when they actually opened the doors for us.
Comment from Hotel Management
23 Apr 2024 by Bobby Johnson General Manager, Hotel Management
David,Thanks for your review of our property as we always appreciate any feedback that we receive. Thanks and have a great day
by A verified traveler from Rosemere
Posted 22 Apr 2024
This hotel absolutely does not merit the rating it shows online. It was dirty, rusty and service was terrible. They gave one soap for a 4 night stay, did not replenish toilet paper without being asked to, left piles of dirty sheets, wet towels and garbage in the hallway for days… when we checked out early in the morning the person at the front desk was fast asleep and snoring. We would never return and would never recommend anyone stay here.
Comment from Hotel Management
23 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Camillo,Thanks and my total apologies for your disaster of a stay with us. We will take this information and make the necessary changes to prevent this in the future. Have a great day
by A verified traveler
Posted 22 Apr 2024
the front desk woman who checked me in and out was fantastic!!
Comment from Hotel Management
23 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Cornelia,Thanks for your stay with us as we always appreciate the opinions of those that matters most-you. Have an excellent day
by A verified traveler
Posted 17 Apr 2024
Good location. TV was crap
Comment from Hotel Management
18 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Kimley,My apologies regarding your television, but thanks for letting us know. Have an excellent day!!!
by A verified traveler
Posted 16 Apr 2024
Everything was pretty good.
Comment from Hotel Management
17 Apr 2024 by Bobby Johnson General Manager, Hotel Management
Kasim,Thanks for your stay with us, we appreciate your review. Have an excellent day
