Ratings based on 985 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This hotel would have received a better score because the hotel itself was nice and the location was good. It was far enough away from bourbon street that it was quiet but close enough to walk everywhere.
The reason the score isn’t good is because of the lack of communication. I noticed after I checked out that my room was billed for I’m assuming room service, however I never ordered anything nor charged anything to my room. I’ve called and left messages with accounting multiple times and send multiple emails. It’s been about 2 weeks and I have yet to hear anything back from them nor have I been refunded for the charge.
Along the same lines of lack of communication, when we checked in the front desk person gave us tokens and said we could get a free cocktail with them whenever we wanted at the bar. We decided to go to the bar one night and get a few cocktails. As we were getting ready to settle up we mentioned the tokens and the bartender told us that the front desk was supposed to be more clear about the tokens, they weren’t for any cocktail, they were only good for a specific punch. That’s definitely not it was explained as we checked in.
Comment from Hotel Management
11 May 2024 by charles, Hotel Management
Thank you for your comments we will work hard to improve.
by A verified traveler
Posted 26 Apr 2024
The hotel was fun, clean and had everything we needed for our trip. We would def stay again next time we’re in the area.
Comment from Hotel Management
27 Apr 2024 by charles, Hotel Management
Thank you for your comments we look forward to your next visit.
by A verified traveler
Posted 25 Apr 2024
Rooms small, shower low water pressure, old building
Comment from Hotel Management
26 Apr 2024 by charles, Hotel Management
Thank you for your comments we will work hard to improve.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by charles, Hotel Management
Thank you for your comments we look forward to your next visit.
by A verified traveler
Posted 24 Apr 2024
It is a beautiful hotel, the staff were very accommodating.
Comment from Hotel Management
25 Apr 2024 by charles, Hotel Management
Thank you for your comments we look forward to your next visit.
by A verified traveler
Posted 22 Apr 2024
Very "proud" of their prices. Very lovely property. Room was quite small. Cost of parking car was high. We learned not to stay in a hotel just for the location.
Comment from Hotel Management
24 Apr 2024 by charles, Hotel Management
Thank you for your comments we will work hard to improve.
by A verified traveler
Posted 22 Apr 2024
Our stay was overall a positive experience, but a few areas fell short for us. First off, we loved the hotel’s style, decor, cleanliness and convenient location. Lunch at the hotel restaurant was a hit too—the food and service were top-notch!
However, we did run into some discomfort with our room. The bed was surprisingly uncomfortable, with a big dip in the middle that really affected our sleep during our five-night stay. Also, the shower pressure was weak, which made getting ready a bit of a hassle, and one of the elevators closest to our room was out of service one day.
Our biggest complaint is with the customer service at the front desk specifically. When we checked in, we were told that the hotel does not charge any property fees, despite of me asking but we ended up getting extra charges on our last day. Checking out didn’t smooth things over either. They promised to send our invoice via email, but it never came through. Despite following up by email and through Expedia, we still haven’t received it almost 3 weeks later, leaving us in the dark about what exactly we were charged for.
For future guests, I’d suggest asking for a printed bill when you check out to avoid any surprises. There’s a lot to like about this Hyatt, but our experience was definitely a mixed bag.
Comment from Hotel Management
2 May 2024 by charles, Hotel Management
Thank you for your comments we will work hard to improve. Please send an email address and we will send the invoice.
by A verified traveler
Posted 21 Apr 2024
Property licated a short walk from French Quarter (on the quiett side of Canal St). My first time in New Orleans and having visited I doubt i would ever recommend anyone stay in the French Quarter itself. For me, the Eliza Jane was close enough to the action to enjoy the restaurants but far enough that there was quiet
Comment from Hotel Management
24 Apr 2024 by charles, Hotel Management
Thank you for your comments we look forward to your next visit.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by charles, Hotel Management
Thank you for your comments we look forward to your next visit.
by A verified traveler
Posted 17 Apr 2024
It was a very beautiful hotel building. Shopping was close by. The concierge was very helpful in setting up a swamp tour for us.
Comment from Hotel Management
18 Apr 2024 by charles, Hotel Management
Thank you for your comments we look forward to your next visit.
