Ratings based on 137 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
The unit itself was gorgeous and a great place to stay. Convenient location as well. We were extrememly displeased with our entire stay as there were not said items provided and not in the essientials closet. When requested, they said they would bring them and didnt until contacted again. Alarm system was going off every morning and evening and when they said they would send tech to turn it off they did not. I was frustrated having to call them multiple times a day and the lack of service ultimately ruined our stay. Its unfortunate because its a beautiful unit. Would not recommend due to terrible customer service and lack of communication/ability to provide what was promised.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Super nice apartment. Beds were comfy. The high ceilings were beautiful. Only issue was the keypad didn't work when we got there and had to call to get the code reset. Also they only provided 4 towels so when we requested more it took a few hours for them to be delivered. The street is a little loud but we expected that due to it being Mardi Gras weekend. The location is great. Would most definitely stay again!
by A verified traveler
Posted 2 Feb 2024
Loved the inside of the property. It’s located downtown so noise all the time.
by A verified traveler
Posted 1 Feb 2024
A very impressive property,the building was an old warehouse from the 1800s and has 20ft ceilings with loads of exposed brickwork that looks great.
The property felt very high end with good furnishings throughout. Easy walk to the French Quarter which makes the location fantastic.
I would recommend to anyone going to stay in New Orleans. Great property
by A verified traveler
Posted 20 Jan 2024 on Hotels
by A verified traveler
Posted 20 Jan 2024
Large apartment for the location, which is great.
by A verified traveler
Posted 19 Jan 2024 on Hotels
What a big, spacious, beautiful place in a great area! Love the high ceilings and big living room. The communications were timely and sufficient. I’d certainly stay here again!
by A verified traveler
Posted 18 Jan 2024
Very spacious and clean property, very close to the French Quarter and street cars.
by A verified traveler
Posted 10 Jan 2024
The property is beautiful but the rugs and furniture are apparently never cleaned so our living room smelled like a locker room. What's more, the furniture gave me some kind of allergic reaction, presumably from previous guests bringing pets in. With no concierge there's no way to control this.
As per instructions left in the room, I complained via text and asked for a room change. After two attempts and 24 hours I gave in and downloaded the app to chat with them. They quickly got us a.room in a nearby building on a much sketchier street. The new apartment was much more utilitarian and a definite downgrade from the first, but at least I could sit on the sofa.
Comment from Hotel Management
15 Jan 2024 by Sonder , Hotel Management
Hi David, your honest feedback is appreciated. We sincerely apologize for the issues you encountered during your stay. It's disheartening to learn about the cleanliness concerns and the reaction you experienced. Although we don't allow pets at most of our properties, service dogs are always able to join us. Your feedback is crucial, and we're actively addressing the cleaning procedures to ensure a more pleasant stay. We regret the inconvenience you faced with needing to move locations. Please know that we take your comfort seriously, and we'll work to improve. Should you decide to give us another chance, we'd love to make it up to you.
by A verified traveler
Posted 15 Dec 2023
