Ratings based on 963 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Hi Heidi,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
by A verified traveler
Posted 26 May 2024
TV was inoperable! Very noisy and I definitely would not ever return! Only thing good was check in experience as the front desk hostess was awesome! Everything else was terrible! Bad parking hot outside access to room and subpar ac in room! Couldn’t wait for daybreak to get out!
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Hi Stephanie,We apologize for the inconvenience you faced with the TV, noise, parking, and AC. We'll address these issues promptly to ensure they're resolved. We're glad to hear that you had a positive check-in experience, and we'll share your compliments with our front desk team. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.
by A verified traveler from Mobile
Posted 25 May 2024
The shower and toilet had a string of hair on both besides that everything appeared to be clean, fridge worked great elevator could use an upgrade, glad the location had gates
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Hi Antonio,Thank you for your feedback. We're glad to hear that overall, your stay was satisfactory. We apologize for the inconvenience with the hair in the bathroom and will address this promptly. It's great to hear that the fridge worked well. We appreciate your suggestion about the elevator and will consider it for future improvements. We're pleased that you appreciated the security measures in place. We hope to welcome you back for a more seamless experience in the future.
by A verified traveler
Posted 20 May 2024
Short Uba ride from French Quarter
Great staff super helpful and friendly
If your looking for somewhere clean and convenient this will do the job
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Craig,Thank you for sharing your experience! We're excited to hear that you found our hotel to be clean, convenient, and supported by a friendly and helpful staff. Your satisfaction is our priority, and we're glad we could meet your expectations. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Ines,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
by A verified traveler
Posted 19 May 2024
Noisy, guests do not sleep at night, they don’t care if someone else is sleeping
Comment from Hotel Management
20 May 2024 by Sophia CSR, Hotel Management
Hi Okba,Guest comfort and a peaceful environment are priorities for us, and we apologize for any inconvenience caused by noisy neighbours. We'll address this issue with our team to ensure a more restful experience for all guests in the future. We to serve you better in the future.
by A verified traveler from Newport
Posted 18 May 2024
Room was just okay. Nothing to complain about, clean linen and bathroom. Carp we r and bedding old
Comment from Hotel Management
20 May 2024 by Sophia CSR, Hotel Management
Hi Timothy,Glad to hear that your room met your cleanliness expectations with clean linens and bathrooms. We regret any dissatisfaction with the carpet and bedding, and we'll take note of your comments for future improvements. We appreciate your patronage and hope to have the opportunity to welcome you back again soon.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Sophia CSR, Hotel Management
Hi Shamar,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
19 May 2024 by Sophia CSR, Hotel Management
Hi Carmen,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
