Ratings based on 867 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Staff was fantastic. Room was comfortable and clean. Relatively easy walk to French Quarter. Location is right at I-10 so easy to get there. This is at the edge to Canal Street so be aware there are many other hotels much closer to the action if that's what you are looking for.(with a price tag to match!). I heard some complaining about parking so make sure you understand those issues if you are driving. Thumbs up for the stay.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Anthony, thank you for sharing your experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We're elated to know our team members left a great impression and that you appreciated the cleanliness and comfort of your room. Our proximity to the French Quarter and the I-10 freeway does indeed make us an accessible option for many. We understand the car parking situation may not be ideal for everyone and we continuously strive to ensure all our guests fully understand our parking arrangements. We are pleased your stay overall met your expectations and we hope you think of us for your next visit to New Orleans.
by A verified traveler from Lafayette
Posted 28 Apr 2024
The only problem we had was we were there at check-in and our room wasn't ready yet and we needed to rest before our evening event and werent able to get in until 2 hrs after we were supposed to check in
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Alisha, thank you for sharing your feedback. At SpringHill Suites by Marriott New Orleans Downtown/Canal Street we strive to provide all of our guests with comfortable accommodations and prompt service. We regret that your check-in process did not go as planned and understand how that might have caused an inconvenience for your evening event. We hope that the rest of your stay was enjoyable and we would be happy to have you back with us again.
by A verified traveler from Williamsburg
Posted 21 Apr 2024
The hotel and room exceeded my expectations. Very clean and spacious room with everything you need for a great stay. The staff are very kind and helpful as well.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Lauren, thank you for your generous words. We're thrilled to learn that SpringHill Suites by Marriott New Orleans Downtown/Canal Street exceeded your expectations with its cleanliness, room size, and necessary amenities. It's wonderful to hear that our friendly and helpful team members contributed positively to your stay. We can't wait to welcome you back for another great experience!
by A verified traveler
Posted 11 Apr 2024
The whole area was sketchy !!! never went inside. Couldn’t even tell where the main lobby entrance was it was all tinted and dark! one scary looking parking pad fenced in across the side street and couldn’t even tell if that was where you were suppose to park. Homeless people everywhere. Pictures on internet were not the real hotel at all. Had to book a different hotel in Gretna. Couldn’t get money back for this Springhill. . What a nightmare
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Melissa, we understand your concerns regarding your initial impressions of the vicinity and apologize if these caused any discomfort or confusion for you. It's crucial for us that all our guests feel at ease during their stay and your feedback about the external presentation of the establishment and surrounding areas is noted. We assure you our aim is to deliver the best possible online representation of the hotel and its amenities. Thank you for taking the time to share your experience. We hope to have another opportunity to impress upon you our commitment to guest satisfaction.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Richelle, it's great to see you enjoyed your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We appreciate your rating and hope to have the opportunity to exceed your expectations during your next visit.
by A verified traveler from Opelousas
Posted 10 Apr 2024
convenient
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Ravin, it's great to see your feedback. We're thrilled you found the location of SpringHill Suites by Marriott New Orleans Downtown/Canal Street advantageous for your stay. We hope you consider us for future visits to the area.
by A verified traveler
Posted 9 Apr 2024
Good
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Shane, it's outstanding to hear that you had a good experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We strive to make all our guests' stays enjoyable and your feedback is greatly appreciated. We hope to see you again soon!
by A verified traveler
Posted 7 Apr 2024
The staff was friendly !!! The one thing I would change is the parking. There is a lot right next to the hotel but their parking was diagonal and across the street which was a bit annoying. But the hotel was clean and the staff was GREAT!!
Comment from Hotel Management
8 Apr 2024 by Customer Service, Hotel Management
Sophia, it's delightful to hear that our colleagues at SpringHill Suites by Marriott New Orleans Downtown/Canal Street left a positive impression on you with their friendliness! We truly value your suggestion regarding parking and appreciate your patience with its current configuration. It's wonderful to know that you found the hotel to be well-maintained. We can't wait to have you back for another enjoyable stay.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Customer Service, Hotel Management
Tara, thank you for choosing SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's heartening to know that your stay with us was enjoyable. We appreciate your rating and hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 26 Mar 2024
Good stay for the area
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Ira, it's wonderful to hear that you had a pleasant stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We're pleased the locale added to your experience. We look forward to welcoming you back in the future.
