Ratings based on 612 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santa Clara
Posted 12 Jun 2024
The staff was pleasant, the facilities were decent, the bed was comfortable and the mini fridge was convenient. The breakfast was decent, and it was a 30 min bus ride into the french quarter.
The TV did not work, the room was cleaned up but not clean, and the phone wasnt plugged into a phone line.
by A verified traveler from Sospel
Posted 11 Jun 2024
Logement pas Très propre, il restait un sandwich moisi dans le frigo, notre porte se fermait mal et des problèmes avec l'ouverture de la porte. Le petit déjeuner rien de rien bref je ne recommande pas
Comment from Hotel Management
12 Jun 2024 by front desk, Hotel Management
Merci d'avoir porté ces préoccupations à notre attention. Nous regrettons que votre expérience n'ait pas répondu à vos attentes et avons partagé votre retour avec notre équipe.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by front desk , Hotel Management
We regret that your experience did not meet your expectations and have shared your feedback with our team.
by A verified traveler
Posted 5 Jun 2024
It was decent for the price
Comment from Hotel Management
11 Jun 2024 by front desk , Hotel Management
Thank you for reviewing and choosing to stay with us. We appreciate and value your feedback. We look forward to hosting you again.
by A verified traveler
Posted 1 Jun 2024
The room was dirty had either blood stains or poop on the walls there was roaches in the bathroom and bugs in the beds. It also smelt like mold and urine . Also there was no restaurant or bar on site as advertised and the front desk said the bar was closed cause the bartender lost his liquor license. Also it’s not close to the port as advertised it’s more than 40 minutes away
Comment from Hotel Management
6 Jun 2024 by front desk , Hotel Management
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations.
by A verified traveler
Posted 1 Jun 2024
My first room was dirty and the 2nd room I had, had burns in the cover and also the covers were dirty. I did like the area and the pool also the breakfast but both rooms were dirty but yes I did settle due to not having anymore available rooms.
Comment from Hotel Management
6 Jun 2024 by front desk , Hotel Management
We regret to hear about your experience with changing rooms. We aim to provide great comfort to our guests. Aside from that it looks like you've enjoyed your stay with us. We would love to host you again. Thank you for staying with us.
by A verified traveler
Posted 30 May 2024
WiFi was not working
TVs was not working
Was not able to access the pool
Had to go out to get cell phone service
Comment from Hotel Management
31 May 2024 by FRONT DESK, Hotel Management
Please don't make false claims, it's not fair to future guests. We appreciate and value our guests' honest reviews and feedback.
by A verified traveler
Posted 28 May 2024
The person who provided the breakfast was really friendly; I liked sharing the breakfast time with her.
On the other hand, on my second day, I asked for clean towels, but the staff just took the towels away, leaving only one for my girlfriend and me, and never gave me more. I tried to call the front desk, but no one ever answered.
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
by A verified traveler
Posted 28 May 2024
The rooms have spider webs all over the walls, ceiling is falling down. The staff members are rude. Limited rooms available. Breakfast is also disappointing. If you can book some where else please do.
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Please don't make fraudulent claims, it's not fair to the future guest. This guest have booked plenty of times with us and as recent as the other day.
by A verified traveler
Posted 28 May 2024
DO NOT BOOK, DIRTY HOTEL!!! Bugs in the bed, stains on sheets and towels. Hotel staff is rude and unprofessional. Shower was also dirty
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Please don't make fraudulent claims, it's not fair to the future guest. This guest have booked plenty of times with us and as recent as the other day.
