Ratings based on 1,148 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
*
Comment from Hotel Management
30 Apr 2024 by Gale, Hotel Management
Good evening, Jeffrey,Thank you for such a glowing review! We look forward to seeing you in the near future. Warm Regards,
by A verified traveler
Posted 28 Apr 2024
Best hotel bed I have ever slept on! Beautiful hotel and the breakfast staff are wonderful people who also cook up the best tasting breakfast buffet I’m sure anyone who goes here has had! Housekeeping could’ve done and better job with bathroom but easy 5-10 minute walk to sport stadiums.
Comment from Hotel Management
29 Apr 2024 by Laura, Hotel Management
Dear Bryanna,Thank you for taking the time to share your feedback. We are happy to hear that you were comfortable during your stay with us. We will share you feedback on the cleanliness of the bathroom with our housekeeping team to improve our services moving forward. We hope to have the opportunity to welcome you back soon. Best regards,
by A verified traveler
Posted 28 Apr 2024
I stayed in a pretty nice walking distance from the area’s we all travel to New Orleans to experience. I walked most of my trip because the weather was nice and there was a lot of action. I will be staying at the Hyatt again because I was extremely comfortable my entire stay.
Comment from Hotel Management
29 Apr 2024 by Laura, Hotel Management
Dear Khadijah,Thank you for sharing your experience with us. We are delighted to hear that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back in the near future. Best regards,
by A verified traveler
Posted 26 Apr 2024
Our room was underwhelming - smaller than expected. There was a stain on our chaise lounge. Also, the hotel’s open corridor concept on the guest floors isn’t child friendly. Thankfully, it was only my wife and I on this trip, because the low partition walls that overlook and border the central atrium is very dangerous for younger children due to the risk of falling / climbing over the same. Also, the check-in process was a bit clumsy. There’s also a bit of a walk from reception with luggage to the escalators that take you to the 3rd floor where the guest room elevators are located. The elevators that lead to the guest room floors are really modern and high tech. Lastly, it’s not advisable to stay here with a rental car as the parking rates are very high.
Comment from Hotel Management
26 Apr 2024 by Ana, Hotel Management
Dear Kevin Maclaren,Thank you for taking the time to provide insightful feedback. It was a pleasure to have you as our guest during your stay in New Orleans. We're sorry to hear that your room did not meet your expectations due to its size and condition. We'd like to discuss your experience with you further; please contact us via our Social or Chat platforms. We hope to improve your experience the next time you visit.
by A verified traveler from Parrish
Posted 25 Apr 2024
Very nice facility. Room carpeting needs updating
Comment from Hotel Management
25 Apr 2024 by Melinda, Hotel Management
Dear Prabhat,Thank you for taking the time to review our property. We are so glad to hear you found our hotel nice. We will be sure to share your concerns about the carpeting with our management team. We appreciate guests like you letting us know when we fall short so that we can make the necessary adjustments to issues we may not know about. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda
by A verified traveler from Huntsville
Posted 22 Apr 2024
This is a massive hotel geared to conventions. The only breakfast choice in the hotel is a $27 buffet, which is hard to justify. There are other options a block or so away and there is a Starbucks that has some breakfast options in the hotel.
Comment from Hotel Management
23 Apr 2024 by John, Hotel Management
Hello John,Thank you for adding this review of our Hyatt Regency New Orleans. I am sorry that our breakfast buffet did not meet your expectations. I hope you can stay with us again.Best Regards,John
by A verified traveler
Posted 21 Apr 2024
Great time!
Comment from Hotel Management
21 Apr 2024 by Laura, Hotel Management
Dear Billy,Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you had a great time while staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards,
by A verified traveler
Posted 19 Apr 2024
This hotel is beautiful. It’s conveniently located near Bourbon Street and Canal. Staff were pleasant and professional.
Comment from Hotel Management
19 Apr 2024 by Candace, Hotel Management
Dear LaTrina,Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations and that the location offered ease of access to local attractions. We are delighted that the staff was pleasant and professional. Our team will appreciate your positive feedback. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace
by A verified traveler
Posted 19 Apr 2024
I loved everything about the stay. We will definitely be back.
Comment from Hotel Management
19 Apr 2024 by Candace, Hotel Management
Dear Lanequia,Thank you for taking the time to leave a 5-star rating and review of our hotel. We are so glad that you enjoyed your stay and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace
by A verified traveler
Posted 19 Apr 2024
I like that the parking garage was right next to the hotel. I love the staff for answering any questions that I may had during my stay!
Comment from Hotel Management
19 Apr 2024 by Candace, Hotel Management
Dear tatyania,Thank you for taking the time to leave a 5-star rating review of our hotel. We are glad that the parking was convenient for you and to hear that the staff was wonderful. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace
