Ratings based on 1,022 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
did not get checked in until after 5pm. room did not get cleaned...housekeeper cam once and at 5pm.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Patricia, we appreciate your constructive feedback. It's unfortunate to hear that you faced inconveniences with the check-in timing and housekeeping schedule at Homewood Suites by Hilton New Orleans French Quarter. It's indeed a priority for us to ensure the comfort and satisfaction of our guests. We certainly value guest insights as these pave the way for improvements. Please be assured that your concerns will be addressed. We do hope for another opportunity to host you for a more seamless experience.
by A verified traveler
Posted 13 May 2024
My money and other stuff went missing from housekeeping! And nothing was ever solved!
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Harvey, thank you for bringing your concerns to our attention. Security is absolutely paramount for our guests, and we're sincerely disturbed to hear about your belongings. Although we cannot directly address disputes over missing items, we encourage you to continue working with our managerial team to reach a resolution. Your peace of mind is essential to us.
by A verified traveler
Posted 13 May 2024
This hotel was very clean and had everything we needed. The front desk staff was excellent. The housekeeping staff were not excellent! The one that we interacted with was very rude and never had a smile or a nice word.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Judy, it's wonderful to hear you found Homewood Suites by Hilton New Orleans French Quarter to be clean and well-equipped, with excellent front desk team members. We regret any discomfort caused by your interaction with one of our housekeeping colleagues. We will use your feedback to make improvements in our service. Thank you for your review and we hope to welcome you back soon.
by A verified traveler from Brandon
Posted 13 May 2024
Staff were very helpful and friendly. Definitely recommend.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Linda, it's terrific to know that the level of service provided by our team members at Homewood Suites by Hilton New Orleans French Quarter left such a positive impression on you. We thank you for your recommendation and look forward to hosting you again in the future.
by A verified traveler
Posted 12 May 2024
Great stay! Great experience! But… shower head was disgusting!!!! It was filthy!!! I’ve never seen one that bad! Filled with mold!!! Room 260! Great room disgusting shower head!!
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
James, we appreciate your opportunity to provide us feedback. It's fantastic to hear you felt our establishment was excellent for your stay. We take note of your concerns about the cleanliness of the shower fittings and assure that we prioritize maintaining high standards in all areas of our guest accommodations. We'll make sure to reinforce this with our housekeeping team members. Thank you for choosing Homewood Suites by Hilton New Orleans French Quarter, we hope to welcome you back in the future.
by A verified traveler
Posted 12 May 2024
The bottom fitted sheet did not properly fit the king size mattress, it kept pulling off.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Brenda, it's disheartening to learn about the hiccup you experienced with the bed linen in your room. Providing comfortable arrangements for our guests is our top priority here at Homewood Suites by Hilton New Orleans French Quarter. Your comment regarding the fitted sheet for the king-size mattress has been noted for our attention. Thank you for taking the time to share your valuable feedback and we hope to welcome you back for an even more seamless stay next time.
by A verified traveler
Posted 12 May 2024
Ran down
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Kaitlin, it's disheartening to hear that our accommodations did not meet your expectations during your recent stay. Please know that we continuously carry out enhancements throughout the property to ensure our guests enjoy a setting that feels both comfortable and inviting. Should you return, we're confident we can provide a more positive experience.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Wayne, thank you for choosing Homewood Suites by Hilton New Orleans French Quarter and sharing your rating. It's great to see that you had a positive experience at our hotel. We hope to have the opportunity to welcome you back soon for an even more wonderful stay!
by A verified traveler
Posted 10 May 2024
The breakfast buffet did not have any options for people who didn’t eat meat or cheese. There were times that my husband could only eat toast w peanut butter and fruit.
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Diana, it's disappointing to hear about your experience with the breakfast buffet. We aim to cater diverse dietary requirements and it appears we might have missed the mark during your stay. We'll certainly consider your feedback for improvements and hope for an opportunity to provide an enhanced experience in the future.
by A verified traveler
Posted 8 May 2024
Great location, full fridge and cook top. Our room on the 3rd floor was quiet and overlooked the street and Cemetery.
Laundry facilities on 2nd floor only and some machines were broken.
Excellent hot breakfast. Very friendly staff. Will stay here again!
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Kirsten, it's delightful to hear that you enjoyed your stay at Homewood Suites by Hilton New Orleans French Quarter. The hotel takes pride in its convenient location, fully equipped rooms, and hearty breakfast. We highly appreciate your appreciation for our team members' friendliness.We took note of your feedback regarding the laundry facilities. We aim to rectify any issues to enhance our guest experience. We're thrilled to hear you plan on returning and we're looking forward to welcoming you back!
