Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Great
Comment from Hotel Management
14 Jun 2024 by General Manager, Hotel Management
Dear Thea,Thank you for sharing your experience at Comfort Inn New Orleans Airport with us! We're thrilled you had a fantastic time, and we look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 22 May 2024
Booked this hotel because I had stayed there many years ago and it was nice, but not this time. When we arrived and got settled into our room the tv did not work. Called the front desk and supposedly there was a storm the day before but they did not disclose this information to us beforehand otherwise we would have gone somewhere else. The hotel lighting was horrible, there were stains on the carpets and there was trash around the outside of the property. It was very noisy with other guests and businesses next to the property. After our first night we moved to another hotel and I was not able to be reimbursed for any of my stay. This is not as a nice of a hotel as it once was and I will never stay here again.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Carol,Your feedback is valuable as it helps us improve. Please accept our apologies for any issues with the TV and appearance of the property. Your comments will be shared with our team for review and correction. If you're in the area again, we'd appreciate the chance to provide you with more suitable accommodations.
by A verified traveler
Posted 17 May 2024
It was a good location as far as proximity to the airport. Hotel didn't seem kept up well. Minor damage not repaired (lampshades) and the common areas needed a good cleaning. Breakfast was ok but was not restocked as things ran out.
Comment from Hotel Management
19 May 2024 by General Manager, Hotel Management
Dear Lorri,Thank you for highlighting our convenient location near the airport. However, we're concerned about the maintenance and cleanliness issues you mentioned and will address these immediately. We also appreciate your feedback on our breakfast service and will ensure it is restocked more efficiently in the future. We hope to welcome you back for an improved stay soon.
by A verified traveler
Posted 13 May 2024
Good place to stay. Breakfast was alright. Room was clean and comfortable.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Chandra,We were happy to provide you with clean, comfortable accommodations, and we're glad you appreciated the included breakfast. The next time you're in town, please come see us again.
by A verified traveler
Posted 12 May 2024
Made this reservation week of check in. husband checked in midafternoon, Dropped bags off and left to airport for pick up. We all came back to hotel after arriving and checked out almost immediately.
The online pictures did not look like what I walked into. The carpet was dusty in the corners and felt almost wet. The table was sticky and dirty, went well with the tray that held the coffee/tea maker thing as that had crumbs, dust and dried sticky substance. The microwave was just nasty. The only two towels in the bathroom had a smell to it. Not dirty per se, more like it had been on a shelf for awhile. The elevator on our floor had a trash can that was overflowing onto the floor. Won’t be staying at a Comfort Inn ever.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Therese,We are truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for any cleanliness issues you encountered in your room. This falls far below our high standards of quality, and we deeply regret any discomfort this caused you. Your feedback is invaluable, and we will address these matters immediately to ensure they do not occur again in the future. Should you return to New Orleans, we would be grateful to have another chance to change your perceptions with an improved stay.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 9 May 2024
Not what I expected, I thought it was nicer. All over the hotel was dirty and needed update. The breakfast was ok it could be better.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Wai,Thank you for letting us know about your experience and choosing to stay with us. We apologize for any problems you experienced, as this is not in line with our high standards of cleanliness. Our team will review your comments and correct any issues promptly. We are honored you chose to stay with us, and we hope to welcome you back should your travels bring you back to New Orleans.
