Ratings based on 302 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Our experience with this hotel was wonderful! With all honesty we came in with low expectations because of the bad reviews but we couldn’t have been more wrong. The staff was fantastic! Very kind and understanding. Latrice (I may have spelled that wrong, sorry girl) at the front desk deserves a raise! She was so courteous and understanding, just all around amazing! My family adored her.
So to address some of the bad comments that scared us-> no the pool isn’t disgusting and impossible to swim in. It seemed clean and well maintained and my family enjoyed it for the 20 minutes we got in haha! Thanks Louisiana weather..
Yes, one of the elevators is down- but everyone seemed to manage JUST FINE! And considering there was a huge amount Of people there for a bikers event ! Id say if you’re visiting- you’ll also be fine with just the one!
The breakfast wasn’t amazing but considering it was free to the guest I definitely felt it shouldn’t have been dogged so badly. The staff definitely kept breakfast stocked up and ready to go!
We did have to move rooms because I’m clumsy af and almost broke my leg in the bathroom getting out of the shower, in the process I damaged their shower rod and wall where it was attached at… sooooo embarrassing but they relocated us to a different room so they could repair it and they were incredibly kind about it!
My only complaint was about that first room. Room 510 - the A/C had a little bit of mold growth .. too be expected with the humidity in that room
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 1 Jun 2024
What used to be a nice hotel is now run-down and dirty. Only 1 (of 2) elevators working, slippery floors with thrash thrown about, especially in the entryway.
6th Floor: Ceiling water damage by elevator, staff supply room door open with supplies disheveled about, hallway reeks of mildew, cardboard covering what should have been a fire extinguisher! Rm: mostly OK, surfaces had uneven cleaning, toilet rocked/moved when used, sink drain inoperable, tub dripped water with water shut off.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 28 May 2024
Was nice and clean
I recommend it
Comment from Hotel Management
29 May 2024 by jk, Hotel Management
Thank you for your kind words. Our team tries very hard to provide a positive experience for our guests and it makes me very happy to hear we were able to accomplish this for you and your guests. We hope to see you again soon!
by A verified traveler
Posted 28 May 2024
They didn’t have bath covers and vents are not working
Comment from Hotel Management
29 May 2024 by jk, Hotel Management
I am very sorry you did not have a positive experience while staying at our hotel. We are in the process of renovating and improving the hotel and I can understand the frustration that this can cause. the exhaust system is one area that is being worked on and will be much improved. I hope you will come back in the future and experience the changes we have made.
by A verified traveler from San Borja
Posted 27 May 2024
Can´t use the pool (the water was green). The only ice machine that works was on floor 5. The milk in the breakfast buffet was sour. The safe in the room didn´t have batteries.
Comment from Hotel Management
29 May 2024 by jk, Hotel Management
I am very sorry for the poor experience you had while staying with us. I have spoken to my breakfast attendant and maintenance team, and we will have these items improved for your next stay!
by A verified traveler
Posted 25 May 2024
Nothing !
Comment from Hotel Management
26 May 2024 by jk, Hotel Management
I am sorry you did not enjoy your stay with us. I hope you will give us another chance to show you a positive experience
by A verified traveler
Posted 22 May 2024
The front desk staff were very friendly, but this hotel was disgusting. There was blood in different spots in our bathroom, mold growing everywhere, and the carpet in the room felt wet and left your feet/socks black on the bottom. No fans in the bathroom either so it was unbelievably humid, and the room and bedding was ALWAYS damp. The front desk staff gave us a new room after we found the blood, but the next room wasn’t much cleaner. The hotel is pretty isolated, I would highly recommend staying in a hotel down in the French quarter or anywhere closer to the hot spots of New Orleans.
Comment from Hotel Management
23 May 2024 by L.Randhawa, Hotel Management
Hello Megan, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
23 May 2024 by L.Randhawa, Hotel Management
Thank you for your comment. We appreciate your feedback and look forward to seeing you again in the near future. Have a nice day!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by L.Randhawa, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 17 May 2024
