Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Great staff. Close to CanalSt and other hot spots
by A verified traveler
Posted 20 May 2024
Loved it
Comment from Hotel Management
20 May 2024 by Matt, Hotel Management
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
by A verified traveler from Baton Rouge
Posted 19 May 2024
Nice stay at the Intercontinental
Comment from Hotel Management
19 May 2024 by Assistant Front Office Manager , Hotel Management
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back in the future!
by A verified traveler
Posted 17 May 2024
This property was a short walk from Bourbon st. The staff was awesome. My room was also nice but it didn't have a microwave or fridge. There was a mini bar by you had to purchase tne items. The balcony was the best part of the room. It was a nice size. As i was checking in and out I heard them telling people that their deposit would be issued in no time. I am over a week from my stay and I haven't received mine yet. I give 3 stars because of the missing microwave and fridge.
Comment from Hotel Management
17 May 2024 by Trace , Hotel Management
Thank you for taking your time to share your feedback about your stay. We appreciate your kind remarks about our hotel. I can ensure that we have released the deposit back to your card. It usually takes 5-10 business days depending on your bank.I apologize for the inconvenience of not having a microwave and refrigerator in the room. We understand the importance of having these amenities available for our guests and we are constantly improving our services.
by A verified traveler
Posted 16 May 2024
The staff was so helpful and amazing
Comment from Hotel Management
17 May 2024 by Trace , Hotel Management
Thank you for taking the time to share your lovely comments about your stay. I will make sure to pass along your kind words to our staff. We hope to see you again soon!
by A verified traveler
Posted 15 May 2024
Great hotel and close to French Quarter. Surrounded by great restaurants.
Comment from Hotel Management
16 May 2024 by Jhoselyn , Hotel Management
We're thrilled to hear that you enjoyed your stay with us and found our hotel conveniently located near the French Quarter with a variety of fantastic dining options nearby. Thank you for choosing us, and we hope to have the pleasure of hosting you again soon!
by A verified traveler
Posted 15 May 2024
There was a fire at the hotel and no safety precautions were taking.
I was supposed to get points added to my account to get a free night stay at any IHG hotel and they never gave me my point.
Comment from Hotel Management
17 May 2024 by Cindy, Hotel Management
We apologize for the inconvenience you experienced during your stay and for the oversight regarding the promised points. Your safety is our top priority, and we will investigate the incident to ensure appropriate measures are in place. Please contact the hotel and request to speak with a manager on duty regarding your points. Thank you for bringing this to our attention.
by A verified traveler
Posted 12 May 2024
Me and my fiancé had an amazing time. It was her birthday and we really enjoyed ourselves. Check-in was awesome. Our check-in clerk was amazing! Everything was great! We will be back.
Comment from Hotel Management
13 May 2024 by Matt, Hotel Management
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.
by A verified traveler
Posted 11 May 2024
The Intercontinenal Hotel is an older (but updated) hotel in the French Quarter of New Orleans. It is a perfect location to walk to the restaurants, galleries, music, etc. The check-in staff was amazing, friendly and efficient. However, the valet is horrible. For $50 a day, we expected much better service. More than half the time, we had to walk over the partking lot to get our car ourselves. The rooms were nice, the beds were comfortable and the bathroom was updated. Unfortunately, there is NO mini-fridge for personal useage in the room. The only firdge was stocked full of drinks that you could buy, but we could not empty our cooler for our own beverages so we made good use of the ice machine while we were there. The fitness room is good and has towels, wipes, water etc. All in all a great stay, but the parking situation was pretty bad.
Comment from Hotel Management
11 May 2024 by Assistant Front Office Manager , Hotel Management
Thank you for sharing your experience. We're thrilled you enjoyed our location, comfortable rooms, and front desk staff. However, we apologize for any inconvenience with our valet service and the lack of a personal fridge in the room. Your feedback is invaluable, and we'll address these issues with our valet team to ensure a better experience for our guests. We hope to welcome you back in the future.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Matt, Hotel Management
Thank you for taking the time to share feedback about your stay. I'm happy to see you enjoyed your time with us. Hope to welcome you back again in the future.
