Ratings based on 121 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
23 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ashley! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
by A verified traveler
Posted 15 May 2024
The bathroom ceiling tiles need to be replaced ASAP.
Comment from Hotel Management
17 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi I! We apologize for the condition of the bathroom ceiling tiles during your stay. Maintaining a comfortable and pleasant environment for our guests is a top priority, and we regret any inconvenience this may have caused. Rest assured, we will promptly address the issue with the bathroom ceiling tiles to ensure that such concerns are rectified and do not affect future guests' experiences. Your feedback is greatly appreciated, and we thank you for bringing this matter to our attention.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kemoh! Thank you for leaving us a perfect rating! It was a pleasure providing you with high quality service. We would love to have you back for another positive experience.
by A verified traveler
Posted 7 May 2024
They need to do better
Comment from Hotel Management
9 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mario! We apologize if your recent experience with us did not meet your expectations. We take feedback seriously and are committed to continually improving our services and facilities. Your input is invaluable, and we will address any areas of concern to ensure a better experience for our guests in the future. If there are specific issues you would like to discuss or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 30 Apr 2024
Overall, a POSITIVE experience. I only dropped the facility ratings because they are remodeling, so there was furniture outside many rooms. We did not have a dresser in our room. It had NO impact on our stay. The staff was pleasant and accommodating. I told the front desk clerk we WILL BE BACK NEXT YEAR for the Dover NASCAR race. I am grateful that Expedia found us a room that met my needs! The hotel we stayed at for the previous 30 years was knocked down to make a parking lot for the New Castle Airport (Quality Inn Skyways).
Comment from Hotel Management
30 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael! Thank you for sharing your positive experience with us. We're glad to hear that overall, you had a pleasant stay and that the remodeling did not significantly impact your experience. Providing a comfortable and accommodating environment for our guests is important to us, and we're pleased that our staff met your needs during your visit. We're thrilled to hear that you plan to return next year for the Dover NASCAR race, and we look forward to welcoming you back. We appreciate your loyalty and your kind words, and we're grateful to Expedia for helping you find a room that met your needs. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing to stay with us, and we can't wait to see you again next year!
by A verified traveler
Posted 26 Apr 2024
Rude
Comment from Hotel Management
26 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Danielle! Thank you for bringing this to our attention. Customer service is one of the things that we value the most, and rudeness to guests is not something that we would tolerate. We will review this incident to ensure that we can take actions and correct the behavior. I hope that the incident did not give a huge negative impact to your overall experience. Hopefully, you will come back and see us again.
by A verified traveler
Posted 15 Apr 2024
It was peaceful
Comment from Hotel Management
17 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Jas,Thank you for leaving us a review. I am pleased to know that you had a nice and peaceful stay. We are happy to have served you and we look forward to the next time that we can serve you again.Sincerely,
by A verified traveler
Posted 4 Mar 2024
Great for the price. Will not book a smoking room again the smell was too much. The bathroom was beautifully updated!
Comment from Hotel Management
6 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello April, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
13 Jan 2024 by MP - Guest Relations Manager, Hotel Management
Hello Valued Customer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
by A verified traveler
Posted 7 Nov 2023 on Hotels
The best part of the room was the bathroom. It was remodeled, nice, and had a great flushing toilet. The room wasn't super special, but enough for a weekend stay and priced for my reason to be in Delaware.
Comment from Hotel Management
7 Nov 2023 by MP - Guest Relations Manager, Hotel Management
Hello Jessica, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
