Ratings based on 22 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.6 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
We often praise that hotels must be on our exceptional service. They appreciate friendly and helpful staff members who go above and beyond to ensure a pleasant stay. Like Wifi is good, Mattress is so comfortable. Room smells with pleasant odour. Outside seenary looks good with the pretty Gardneir, seperate smoking zone available.
Overall i do have pleasant and a peacfull staff with the expectations.
by A verified traveler
Posted 10 May 2024
I was at first very skeptical to book a room at this hotel due to the past reviews. But took the chance anyways as it was closer to my Mom's house. And they have a small kitchenette and are pet friendly.
It was perfectly fine for my one night stay. The check-in clerk was pleasant. The hotel was nice and clean though slightly dated. The Housekeepers were all friendly and gave me a pair of extra wash cloths next day morning. Not too bad unlike the reviews.
Comment from Hotel Management
11 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Mina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room kitchenette, the pet friendliness of the hotel, the pleasant check in clerk and the other kind remarks mentioned. I am sorry the reviews and the date of the hotel caused some concerns about your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Carrie,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE and I are disappointed to see your poor scoring following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Maggie. The staff and I at the HomeTowne Studios by Red Roof Wilmington - New Castle were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Oct 2023
I booked a stay in a room that was supposed to be smoke free. It REEKS of smoke. The room is literally damp. My socks are wet from walking around on the floors. The towels smell like mildew and mold. One of them was crusty to the touch. There are cockroaches EVERYWHERE. The room had very obviouslt not even been vacuumed. The building is disgusting in the halls.
Comment from Hotel Management
7 Oct 2023 by Oniel Rediresponse Specialist, Hotel Management
Hello Andrea,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Wilmington - New Castle. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler from Santa Clara
Posted 18 Sep 2023
I don't like having to pay a $100 deposit in addition to my room fee.
I also don't appreciate a desk clerk is seems to have difficulty answering questions and does not think it is rude to answer the phone while helping a customer.
Comment from Hotel Management
19 Sep 2023 by Oshane RediResponse Specialist , Hotel Management
Dear Leslee, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WILMINGTON - NEW CASTLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Aug 2023 on Orbitz
This was by far the worst place we have ever stayed. I have never called corporate in all of my yeas of traveling but did on this hotel. That was even before the horrible night. There was yelling and screaming and furniture being thrown in the room next to us. What sounded like prostitutes all night long in the hallways at one point I thought I should call the police but really was just wanting for the sun to go up and get out of there. DO NOT STAY HERE!!!!
by A verified traveler
Posted 1 Aug 2023 on Hotels
Comment from Hotel Management
3 Aug 2023 by Devorine RediResponse Specialist, Hotel Management
Thank you for taking a moment to complete our survey, Cynthia. The staff at the HomeTowne Studios by Red Roof Wilmington - New Castle and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
by A verified traveler
Posted 16 Jul 2023 on Travelocity
This hotel used to be nice. I found dead roaches in my room then they transferred me to another room. That was even more disgusting. They had no towels for the room that I was in but they transferred me to smelt like cigarettes. When I ask for a non-smoking room the bedsheets were dirty as hell to make them switch it, this place just went down the drain to whoever the owner is. I hope you turn this place around.
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Toni-Ann RediResponse Specialist, Hotel Management
Hello William,Thank you for giving us a 5/5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
