Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Its very outdated i was not impressed with this hotel
Comment from Hotel Management
16 Jun 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Randy, I am sorry to hear that you are not satisfied with your recent stay. If there is anything we can do to make your experience better, please let me know!
by A verified traveler
Posted 12 Jun 2024
Excellent experience!
Comment from Hotel Management
15 Jun 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for reviewing our hotel!
by A verified traveler
Posted 11 Jun 2024
The room with two double beds were very nice and comfortable. I really like the new bathroom with updated shower. However water pressure in the shower could be stronger
Comment from Hotel Management
15 Jun 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for reviewing our hotel!
by A verified traveler
Posted 9 Jun 2024
Got into the unfortunate situation of overbooking and as usual, having booked on a third party site, we are the guests downgraded to a cheaper room and it’s an entirely different product. The hotel has the audacity to lie to Expedia about it and refused any sort of compensation whatsoever. Expedia was kind enough to make it right but we expected more from a 4 star Hyatt.
The hotel rooms have been newly renovated. Pool and hot tub are great. Parking does come as an extra. Be sure to ask for a parking tag which enables you to come and go throughout the day by paying the overnight rate.
by A verified traveler
Posted 28 May 2024
Very good
Comment from Hotel Management
29 May 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for taking the time to review our hotel!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
16 Jun 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for taking the time to review our hotel!
by A verified traveler from GARWOOD
Posted 24 May 2024
The hotel is nice and clean. The room had a weird set up. But, we could hear the person next to us coughing all night. The parking was an additional $30 dollars per car.
Comment from Hotel Management
25 May 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for taking the time to review our hotel!
by A verified traveler
Posted 22 May 2024
They charge my $8
I don’t know why?!
I ask the front desk she side my by to check the card
Comment from Hotel Management
27 May 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Kamal, this was an addition authorization that we needed to cover your incidental charges! Please let me know if you have any questions.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
9 Jun 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for taking the time to review our hotel!
by A verified traveler
Posted 19 May 2024
Beautiful hotel. Staff was friendly, location is great.
Comment from Hotel Management
25 May 2024 by Sarah, Assistant Front Office Manager, Hotel Management
Thank you for taking the time to review our hotel!
