Ratings based on 987 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The rooms were very clean and spacious.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello ROSE,We appreciate your feedback on the cleanliness and size of our rooms. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Jennifer,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We look forward to welcoming you back again soon for another fantastic stay!
by A verified traveler
Posted 7 Jun 2024
Decent size rooms
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Veronica,We are pleased to hear that you found our room sizes satisfactory during your stay. Your comfort is important to us, and we strive to provide a relaxing experience for all our guests. Should you require any further assistance or have feedback to share, please don't hesitate to reach out to our management team for further assistance.
by A verified traveler
Posted 29 May 2024
Check in went a little slow but that was due to computer issues. Other guest were having the same issues. The bathroom in the hall was not flushing so I fixed it myself since the front desk lady was the only one there and behind due to computers. Went to our room and as always I inspect the beds for bedbugs. The sheets had stain spots. Then we looked up and found big areas of mold growing on the ceiling above the window. We went to the front desk and the lady (possibly supervisor) didn’t even question it or act as if it was a big deal. Also no apology for the inconvenience or anything. She just said she would refund my money because no other rooms were available. Do not recommend until they do some maintenances, cleanjng, and maybe some hospitality training. Also, I don’t think my refund was issued correctly. .
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Cassie, We apologize for the inconveniences you encountered during your stay. We regret any delays you experienced and appreciate your understanding regarding the computer issues. Your feedback regarding the cleanliness and maintenance of our hotel is valuable, and we will address these concerns internally. For any questions regarding your refund, please reach out to management directly for assistance. Thank you for sharing your review with us.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Ana,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello jennifer,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your time at our hotel. We look forward to welcoming you back in the future for another excellent stay.
by A verified traveler
Posted 23 May 2024
Toilet paper holder broken. Very low water pressure. The breakfast was not good and very limited. We did not know the area and they had no maps or other materials.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Don,We appreciate your feedback and apologize for any inconvenience you experienced. We'll share your comments with our team for future improvements. If you have any further concerns, please don't hesitate to reach out to our management for assistance.
by A verified traveler
Posted 20 May 2024
I di not get a room on the 1st floor like I asked because I am a disabled veteran. Instead, we were given a room on the 4th floor. We specificaaly asked not to beassigned a room next to the hotel air conditioning unit, and we were placed next to the unbit. The compessor filtered loudly into our room and kept me up all night with its loud cycling going on and off. It felt like we were being torchered. The dining room staff was incrediblyh rude and angry the whole time that all dinig room patrons were there each morning. The only bright light was Angel, the hotel manager who was sympathatic to our dilemma, albeit when we were checking out.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Gilberto, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the room assignment and dining room staff behavior is noted, and we will share it with the appropriate teams for further review. We appreciate your kind mention of Angel, and we're glad they were able to provide some assistance. We hope you'll consider staying with us again so we can provide you with an improved experience.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello skye, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to address any issues to improve our service.
by A verified traveler
Posted 19 May 2024
Staff members were very helpful and friendly
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello paula,We're thrilled you found our staff to be helpful and friendly during your stay. Our team takes pride in providing top-notch service to all our guests. Thank you for acknowledging their efforts.
