Ratings based on 987 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
I di not get a room on the 1st floor like I asked because I am a disabled veteran. Instead, we were given a room on the 4th floor. We specificaaly asked not to beassigned a room next to the hotel air conditioning unit, and we were placed next to the unbit. The compessor filtered loudly into our room and kept me up all night with its loud cycling going on and off. It felt like we were being torchered. The dining room staff was incrediblyh rude and angry the whole time that all dinig room patrons were there each morning. The only bright light was Angel, the hotel manager who was sympathatic to our dilemma, albeit when we were checking out.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Gilberto,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the room assignment and dining room staff behavior is noted, and we will share it with the appropriate teams for further review. We appreciate your kind mention of Angel, and we're glad they were able to provide some assistance. We hope you'll consider staying with us again so we can provide you with an improved experience.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello skye,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to address any issues to improve our service.
by A verified traveler
Posted 19 May 2024
Staff members were very helpful and friendly
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello paula,We're thrilled you found our staff to be helpful and friendly during your stay. Our team takes pride in providing top-notch service to all our guests. Thank you for acknowledging their efforts.
by A verified traveler
Posted 17 May 2024
Very nice! Clean facility. Beds and sheets are very comfortable.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Irma,We are delighted to hear that you found our hotel facility clean and enjoyed the comfort of our beds and sheets. Your satisfaction is our priority, and we appreciate your kind feedback. We hope to welcome you back for another enjoyable stay soon.
by A verified traveler
Posted 28 Apr 2024
Clean
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Nancy,We appreciate your feedback on the cleanliness of our hotel and will strive to maintain high standards for all our guests in the future. Thank you for sharing your experience with us.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Randall,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 26 Apr 2024
ok
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Mark,We appreciate you taking the time to share your feedback with us. Your comments are valuable to us as we strive to improve our services. Should you have any further concerns, please do not hesitate to reach out directly to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello timothy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello William, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have so we can ensure a better experience next time.
by A verified traveler
Posted 30 Mar 2024
Very clean.
Comment from Hotel Management
2 Apr 2024 by Manager, Hotel Management
Hello Cela Fanny,We are pleased to hear that you found our hotel to be very clean during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable environment for all of our guests. Should you have any further comments or suggestions, please feel free to contact our management team.
