Ratings based on 304 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Every one of staff were friendly
by A verified traveler
Posted 4 Jun 2024
The staff was great. The area was quiet. Rooms was very clean. There was nothing I didn’t like.
by A verified traveler
Posted 29 May 2024
I liked my first visit too New Bern the hotel stay was great
by A verified traveler from Ruth Glen
Posted 16 May 2024
Ask for three extra towels and was given towels that had blue line in the middle. Found out they were gym towels.
Comment from Hotel Management
20 May 2024 by Clarion Pointe New Bern, Hotel Management
Thank you for taking the time to complete the survey, housekeeping service is available during the day and they would have been able to provide you with the correct towels.
by A verified traveler
Posted 15 May 2024
WiFi was not the best. It was just one night. Good enough.
Comment from Hotel Management
20 May 2024 by Clarion Pointe New Bern, Hotel Management
Hi Karen, thank you for taking the time to leave your feedback. If you had issues with the WIFI the front desk would have been more than glad to assist you.
by A verified traveler
Posted 13 May 2024
staff was friendly and helpful
Comment from Hotel Management
13 May 2024 by Clarion Pointe New Bern, Hotel Management
Thank you!
by A verified traveler
Posted 13 May 2024
The room was clean and set up nicely. The bed and pillows were comfortable albeit a damp feel most likely due to the proximity to the water and recent rain in the area.
The shower was good despite initially hoping for a shower head with multiple stream adjustments. I liked the convenience of the wall mounted squeeze bottles of shampoo and conditioner.
Comment from Hotel Management
13 May 2024 by Clarion Pointe New Bern, Hotel Management
Thank you!
by A verified traveler
Posted 12 May 2024
Cool place very friendly
Comment from Hotel Management
13 May 2024 by Clarion Pointe New Bern, Hotel Management
Thank you!
by A verified traveler
Posted 12 May 2024
Front desk staff was amazing! The room was clean and comfortable. The area was convenient.
Comment from Hotel Management
13 May 2024 by Clarion Pointe New Bern, Hotel Management
Thank you!
by A verified traveler
Posted 10 May 2024
No water pressure in sink. Shower was built for very short people. Inop bathroom fan. A/C was a little smelly
Comment from Hotel Management
13 May 2024 by Clarion Pointe New Bern, Hotel Management
Thank you for the feedback.
