Ratings based on 985 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Set back in a quiet area but close to freeway.
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Patricia! Thank you for your feedback! We're glad to hear that you appreciated the quiet location of our hotel while still being close to the freeway. Providing a peaceful environment for our guests is important to us, and we're pleased to know that we succeeded in meeting your expectations in this regard.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 30 May 2024
Clean and safe
Comment from Hotel Management
31 May 2024 by Guest Relations Management, Hotel Management
Hi Lal! Thank you for your wonderful feedback! We're thrilled to hear that you found our property clean and safe during your stay. Providing a clean and secure environment for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 30 May 2024
Stayed 4 nights over Memorial Day weekend. King room. Hotel is in a nice area, fairly convenient location with easy access to interstate, retail, restaurants, etc. Property seems updated and modern with good breakfast area. Biggest disappointment was that my room did not have a typical comfortable (living room style) chair to relax in. The only chairs in the room were a desk chair and a padded dining table style chair which seemed useless. When I asked the front desk, I was told only the suites have a lounging chairs.
Comment from Hotel Management
31 May 2024 by Guest Relations Management, Hotel Management
Hi Scott! Thank you for sharing your experience with us, and we're glad to hear that you enjoyed your stay overall. We appreciate your positive comments about our hotel's location, amenities, and modern updates.We apologize for the disappointment regarding the lack of a comfortable lounging chair in your room. Your feedback is valuable to us, and we will take it into consideration as we strive to improve the comfort and convenience of our accommodations. Please know that we are always looking for ways to enhance our guests' experience, and we will use your comments to make necessary adjustments.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 29 May 2024
Amazing
Comment from Hotel Management
30 May 2024 by Guest Relations Management, Hotel Management
Hi Klajdi! Thank you for your glowing review! We're thrilled to hear that you had an amazing experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 29 May 2024
Best experience ever
Comment from Hotel Management
30 May 2024 by Guest Relations Management, Hotel Management
Hi Klajdi! Thank you for your wonderful feedback! We're thrilled to hear that you had the best experience ever during your stay with us. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're delighted that we succeeded in making your stay special. Your satisfaction is our greatest reward, and we truly appreciate your kind words. We look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 26 May 2024
It was out of the way and hard to find. Phone and coffee pot not working in the room.
Facilities were clean and ample parking.
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Jane! We understand your 3-star rating and the feedback about the location and in-room issues. We apologize that the hotel was difficult to find and that the phone and coffee pot in your room weren't working.To improve future stays, we'll explore better signage or collaborate with travel agencies to provide clearer location descriptions. We will also be reviewing our housekeeping procedures to ensure amenities are tested and functioning before assigning rooms.We appreciate you mentioning the clean facilities and ample parking. Your feedback is valuable in helping us improve. We hope to see you again and provide a more convenient and hassle-free experience next time.
by A verified traveler
Posted 22 May 2024
Having trouble finding the hotel no sign and the property hid behind the tall trees and tall grass.
Comment from Hotel Management
23 May 2024 by Guest Relations Management, Hotel Management
Hi Chouane! Thank you for your 4-star review and feedback. We appreciate you letting us know about the difficulty you had finding our hotel. It's concerning that the signage wasn't readily visible, and the property being hidden by trees and tall grass can definitely be confusing for guests.We are committed to improving guest experience in all aspects, and your feedback is valuable. We will be taking steps to address the signage issue, including inspecting and enhancing existing signage to ensure clarity and visibility from the main road. We will also explore adjustments to the landscaping around the property to improve visibility without compromising the aesthetics.We apologize for the inconvenience caused upon your arrival. With the planned improvements, we hope to ensure a smoother arrival experience for future guests.Thank you again for your feedback and for choosing our hotel!
by A verified traveler
Posted 22 May 2024
Terribly noisy after 9 pm. We were in 124 and people would bang the exit door for hours. Teenagers screaming and yelling in the hall near pool door. Maid did not speak English so we could ask for towels etc. You work in America speak our language.Metal frame around bed very noisy. No safety bars in tub area.
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Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Patricia! We are incredibly sorry to hear about the problems that brought your stay down to a 3-star rating. We take your feedback seriously and want to address each of your concerns to improve future guest experiences.Unruly guests and slamming doors after 9 pm disrupted your peace and quiet. We apologize for this and will be reminding all staff to strictly enforce our quiet hours policy during this time. Additionally, we will investigate the source of the noise near the pool door and take appropriate action to ensure a restful environment for all guests.The language barrier with housekeeping presented a communication hurdle. We understand the frustration this caused. It's important for guests to be able to communicate effectively with our staff. We will be providing additional English language training for our housekeeping staff. We are also exploring alternative solutions, such as supplying housekeeping with visual communication aids, to bridge the language gap and ensure clear communication regardless of language.A noisy metal bed frame and missing safety bars in the bathtub are inconvenient and pose safety hazards. We will be scheduling maintenance to address the noisy bed frame and ensure all bathtubs have the proper safety bars installed.While we strive to employ a multilingual staff, we recognize the importance of clear communication across languages. We are committed to finding a solution to ensure all guests feel comfortable requesting services from housekeeping.Thank you for bringing these issues to our attention. With these improvements in place, we hope your next stay with us will be a perfect 5 stars.
by A verified traveler
Posted 20 May 2024
It so lovely, clean and the breakfast is great .
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi Ingrid! A perfect 5-star rating is always delightful to hear, especially when you mention how lovely and clean the hotel was. We take pride in providing a comfortable and inviting environment for our guests. Knowing you enjoyed the breakfast buffet is the cherry on top!Thank you for choosing our hotel, and we hope to see you again soon for another enjoyable stay!
by A verified traveler
Posted 13 May 2024
-WIFI never worked
-Pool Light came off while people in there and several people complained after they said man would fix.
- Breakfast begins at 6am: hot stuff didn't come out until 6:48AM; coffee was still dirty water until past 7am (man kept saying it needed to warm and he kept trying to get the last of the coffee out of box/bag inside; waffle machine didn't work.
Also they gave you 1 complimentary water, but nothing else not even anything in room to buy or even drink.
I would not recommend- especially for price
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Vicmary! We sincerely apologize for the issues that impacted your recent stay. We understand the frustration caused by unreliable WiFi, the pool light malfunction, and the problems with the breakfast service. These issues do not reflect the standards we strive to deliver.We'll be investigating all these concerns thoroughly. This includes ensuring a strong WiFi connection, prompt repairs for any malfunctions, and fresh, hot breakfast options with properly functioning equipment. We'll also explore providing more convenient beverage options.Your feedback is crucial in helping us improve, and we appreciate you bringing these issues to our attention. We hope to regain your trust and demonstrate the value we offer in the future.
