Ratings based on 55 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The staff was cold and there is no phone in the room, you have to go up and down to check on anything. There is no iron no fan nothing in the rooms.
Comment from Hotel Management
3 Jun 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Tammy, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler from Henrietta
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H2 Hotel Mainz!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 25 May 2024
Didnt know what to expect when we booked it. Beautiful property. The most amazing above your average hotel breakfast. Beautiful decor and kind staff. We did a road trip from netherlands to germany to Switzerland and now were in italy but definitely one of our fav Favourite So far
Comment from Hotel Management
26 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear guest,Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in the H2 Hotel Mainz!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 14 May 2024
Breakfast was excellent, the staff were extremely helpful and the room was very comfortable.
Comment from Hotel Management
15 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Paul, thanks a million for your fantastic review. We are happy to read, that you enjoyed the excellent breakfast and the comfortable rooms. We are more than happy about your 5-star rating. Please come back soon for another brilliant stay. Greetings from the H2 Hotel Mainz. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 1 May 2024
The hotel offered no complementary coffee nor was there a coffee maker in the room. No fridge no ice anywhere. Bare bones.
The shower was a separate room in the bedroom with a glass door. Not recommended if you’re sharing a room with a friend.
Comment from Hotel Management
2 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Linda, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 1 May 2024
The staff were excellent and friendly. The lobby was nice and the breakfast was very good. However, the rooms were very small and minimal. There were 2 beds, the shower was in the bedroom with a glass door, there was no safe, no coffee maker, no refrigerator, no Kleenex, no lotions and no closet. If you want ice, forget it. There isn't an ice maker on the premises, not even the restaurant.
Comment from Hotel Management
2 May 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Albertina, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 9 Mar 2024
Nicely situated near public transport and a grocery just near. Included breakfast was excellent!
Comment from Hotel Management
10 Mar 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Yvan, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the H2 Hotel Mainz!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
21 Jan 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Linda, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H2 Mainz!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Kelly, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H2 Hotel Mainz!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
by A verified traveler
Business trip
Posted 23 Nov 2023 on HotelsDuring business trips I care about having a table in the room, so this hotels fits. Spaceous room, huge bathroom equipped even for disabled people, great selection for breakfast, convenient underground parking. All good.
Comment from Hotel Management
23 Nov 2023 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear guest,Thank you for your kind words and the time you have taken to give us your impressions.We are very pleased that we were able to meet your requirements fully in all areas. We look forward to welcoming you soon again in the H2 Hotel Mainz!King regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager
